The Forrester Wave™: AIOps Platforms, Q2 2025
AIOps is a mature but still transforming market that helps tech leaders and professionals gain deep and contextual insights about their IT estate. It goes beyond system observability and vertical insights to provide horizontal, contextually rooted insights that include the vertical. AIOps platforms vary in approach and focus of capabilities across different areas of solution delivery. When selecting an AIOps platform, tech leaders must consider the platform's enablement of technology reduction, utilization by a wide variety of personas, and expansion of existing investments. Large-scale enterprises should seek to eliminate duplicate or redundant technologies to offset the cost of a new AIOps platform.
No common features specified.
Vendors must, among other requirements:
A: This research covers the evaluation of 10 major AIOps platform vendors, analyzing their current offerings, strategy, and customer feedback. The evaluation focuses on native telemetry access, persona-based insights delivery, and implementation approaches (additive versus discrete). It examines capabilities across data discovery, governance, service mapping, visualization, monitoring, AI/ML features, automation, and collaboration.
A: This research should be used by tech leaders and IT professionals who are evaluating AIOps platform purchases and need to understand how vendors compare across key capabilities. It's particularly valuable for organizations seeking to reduce technology sprawl, improve IT operations efficiency, enable diverse personas to consume operational insights, and decide between implementing new platforms versus expanding existing investments. Decision-makers can use this to match vendor strengths with their specific requirements around native telemetry, persona support, and implementation strategy.
A: To be included in this evaluation, vendors must have: (1) At least $25 million in annual revenue from AIOps platform products in the last four quarters; (2) Deployment options via on-premises, hosted, and private SaaS; (3) A standalone offering with significant native, out-of-the-box coverage of technology domains for data collection and visibility across the IT ecosystem, with extensive native third-party integration capabilities not requiring custom development; and (4) Significant mindshare among Forrester's enterprise clients as evidenced by frequent mentions in inquiries, advisories, and consulting engagements, and recognition as a competitor by other vendors.
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A: Strength of Offering (vertical axis) evaluates the current capabilities and features of each vendor's AIOps platform, including technical capabilities across data management, monitoring, AI/ML features, and automation. It focuses on what the product can do today. Strength of Strategy (horizontal axis) evaluates the vendor's future direction and market approach, including vision, innovation, roadmap, partner ecosystem, customer adoption rates, and pricing models. It focuses on the vendor's ability to execute and evolve their offering over time.