The Forrester Wave™: Commerce Search And Product Discovery Solutions, Q3 2025

Commerce Search And Product Discovery Solutions Vendor Product Comparisons 2025

Key features and pros and cons of top Commerce Search And Product Discovery Solutions products:

Bloomreach - Leaders

Pros:

Superior in agentic, or conversational, product discovery functionality and was early to launch it
Basic search and automated search and merchandising configuration are both stronger than most other evaluated vendors
Differentiating vision and consistently brings innovation to the market
Broader portfolio of supporting products enables successful cross-selling to current customers
Reference customers cite positive overall relationships and appreciate the broad functionality

Cons:

Lags in guided selling and in type-ahead and suggestions, as it does not provide out-of-the-box tooling to create quizzes and guided selling experiences or to configure type-ahead settings
Some customers find the pricing challenging to understand and think the solution is expensive
Jumping between separate products is a challenge at times
Customers would like new features to come to market faster
Reference customers did not typically use Bloomreach for personalization in product discovery or recommendations

Constructor - Leaders

Pros:

Superior in adoption, winning and retaining customers successfully
Differentiated vision has vaulted it ahead in this competitive market
Provides clear and detailed roadmaps for future functionality and delivers as promised on innovation
Delivers highly usable tooling to support its strength in functional areas such as agentic, or conversational, product discovery, and dynamic categorization and landing pages
Provides strong product data enhancement features as well as product recommendations beyond search
Reference customers consistently communicated high satisfaction and are likely to stay with the vendor

Cons:

Below par in supporting services and offerings, as it is a single-product vendor
Subpar community offers limited options for customers to interact with each other
Lags in segmentation for personalization and testing and analytics, as it prioritizes partnerships for some functionality

Algolia - Strong Performers

Pros:

Goes to market with a strong and differentiated vision and is secure in its position in the market
Partner ecosystem is excellent and longstanding, which has a positive impact on both new customer adoption and retention
Superior score for personalization limitations with a track record of supporting large-scale implementations
Only vendor to earn the highest score for technical configuration, as the solution is best geared toward more technical users
Reference customers recount a very positive relationship with Algolia, citing attentiveness from their account contacts and appreciating the support they receive

Cons:

Offers insufficient pricing flexibility and transparency
Supporting services and offerings are subpar because the vendor focuses purely on search
Below par for in-session personalization as well as basic search configuration, as the tooling is more complex than other vendors
Customers would prefer pricing terms that are easier to understand
Customers would welcome improvements to analytics and testing functionality

Coveo - Strong Performers

Pros:

Superior roadmap, which it communicates clearly and consistently delivers as promised
Outstanding in pricing flexibility and transparency, enabling customers to clearly understand what and when they'll be charged
Successfully adopts and retains customers
Superior in product badging and optimization to business metrics, providing built-in calculations to enable customers to optimize for margin
Excellent in content search, supporting customers with robust functionality to manage both products and content in listing pages
Reference customers are happy with the relationship and describe Coveo as a strong collaborator

Cons:

Lags the market in testing and analytics as well as automated search and merchandising configuration
Customers would prefer streamlined documentation and certain specific controls for product results

Netcore UNBXD - Strong Performers

Pros:

Solid vision and innovation, designating a significant portion of product revenue to research and development
Well rounded with strengths in both table-stakes functionalities such as usability, tooling, and basic search configuration
Strengths in less common functionalities such as guided selling and in-session personalization (only vendor to earn the highest score)
Tracks many in-session customer behaviors and builds profiles to support personalized experiences
Reference customers feel their relationships with the vendor are positive overall, especially when communicating with leadership team

Cons:

Below par in partner ecosystem; performs the majority of implementations using its own professional services, which limits the opportunities for strong service partners to recommend the product
Customers would like better visibility into roadmap details and timelines
Customers prefer more proactive outreach about enhancements

Crownpeak - Contenders

Pros:

Superior in attributes and facets, providing strong features to support customers in managing this vital product data
Excels in product recommendations beyond search, carrying its personalization capabilities into other experiences
Solid community, providing some opportunities for customers to engage with each other
Supporting products and offerings, offering other products that customers may choose to adopt alongside its search functionality
Reference customer was happy with the relationship and expects to continue working with Crownpeak

Cons:

Lags in vision and innovation, as it continues to stabilize its acquisitions and its position in the market
Below par in personalization limitations and in-session personalization, as there are limits to how it serves personalized results, especially for unknown users
Only one reference customer responded to Forrester's outreach for this evaluation

FactFinder - Contenders

Pros:

Superior in visual merchandising and guided selling, as Next Generation provides improved interfaces for nontechnical users to configure digital experiences
Differentiates with its basic search configuration, which enables nontechnical practitioners to use granular controls to tune and schedule search settings
On par for vision and innovation with the Next Generation product representing a definitive choice to build the vendor's vision
Shows commitment to continued development, including a promising roadmap
Reference customers appreciate the technical knowledge of the vendor's representatives and recent stability with their contacts

Cons:

Below par on adoption and partner ecosystem, as its partnerships are not as well established as the partner networks of other evaluated vendors
Below par in technical configuration and optimization to business metrics
Customers would appreciate faster rollout of new functionality and stronger localized support

Lucidworks - Contenders

Pros:

Solid in both in-session personalization and 'known user' personalization, supporting customers in serving content that is tuned to both historical activities and current behaviors
On par in community, as it provides opportunities for customers to engage with each other
Established solution with successful implementations and satisfied customers
Customers provided accolades for the vendor's technical contacts in particular

Cons:

Below par in vision and innovation as it struggles to keep up with this highly active market
Roadmap is below par, as many of the promised enhancements are just to catch up to much of the market
Below par in usability and tooling, which is more technical and may be challenging for nontechnical practitioners to use
Automated search and merchandising functionality is more limited than other vendors
Customers would appreciate simplified integrations and improved user tooling

Rezolve Ai - Contenders

Pros:

Offers good innovation and a solid roadmap, continuing to roll out new features that expose the underlying Google functionality in Rezolve's tooling
Superior in internationalization, leaning on Google's underlying technology for features like streamlined translation
New functionality brings significant improvement, such as the product data enrichment tooling that combines AI with control and clarity for users
Reference customers mainly have a good relationship with Rezolve Ai and find it easy to reach out to the vendor's account contacts

Cons:

Weaker than others in vision, as the search solution relies heavily on another vendor's technology
Lags in community, as it does not provide opportunities for customers to engage with each other
Weaker in in-session personalization and 'known user' personalization, where it leans on partnership with adjacent tech to support segmentation and customer profiles
Customers would welcome some specific functionality to support their use cases, as well as speedier response with stronger resolution when issues occur

FAQs

Q: Which vendors are Leaders in 2025?

A: Bloomreach, Constructor

Q: What does "Leader" mean in Forrester Wave terms?

A: Leaders demonstrate strong current offerings and robust strategies. They articulate a differentiating vision, consistently bring innovation to the market, successfully adopt and retain customers, and provide comprehensive functionality including superior performance in key areas such as agentic/conversational product discovery, basic search configuration, and automated search and merchandising.

Q: How do I interpret a Forrester Wave?

A: https://www.forrester.com/policies/forrester-wave-methodology/

Report:

Top Vendor Products for Commerce Search And Product Discovery Solutions in 2025

Commerce Search And Product Discovery Solutions Vendor Product Comparisons 2025

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FAQs

Q: Which vendors are Leaders in 2025?

Q: What does "Leader" mean in Forrester Wave terms?

Q: How do I interpret a Forrester Wave?

Reference