The Forrester Wave™: Community Management Software For B2B, Q4 2023
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
The community management platforms in this report enable B2B community managers to build and maintain communities that connect with other parts of the postsale customer ecosystem. Buyers will find the term 'community' used generously in the market for forum, chat, and Q&A mechanisms as well as scaled versions of online customer councils meant primarily for the gathering of insights. These solutions are limited in use cases compared to those in this report.
A: Vendors marked as nonparticipating vendors in the Forrester Wave graphic met our defined inclusion criteria but declined to participate in or contributed only partially to the evaluation. We score these vendors in accordance with our vendor participation policy and publish their positioning along with those of the participating vendors.