The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. Several vendors marked as nonparticipating vendors in the Forrester Wave graphic met the defined inclusion criteria but declined to participate in or contributed only partially to the evaluation. These vendors were scored in accordance with Forrester's vendor participation policy and their positioning was published along with those of the participating vendors.
A: Vendors may decline to participate in the full Forrester Wave evaluation process for various reasons. According to Forrester's vendor participation policy, nonparticipating vendors are still scored and positioned on the Wave graphic if they meet the inclusion criteria, but their evaluation is based on publicly available information, analyst expertise, and any partial information provided rather than full participation in the questionnaire, demos/briefings, and customer reference process.