Report:

A: This research evaluates 15 infrastructure outsourcing services providers across current offering capabilities, strategic vision, and customer feedback. The evaluation focuses on providers' ability to support enterprise infrastructure needs including agentic AI, sovereignty requirements, sustainability, automation, and transformation-driven engagements. The report assesses capabilities across compute and virtualization, storage and backup, networking, resiliency, data center operations, security, compliance, and advanced operations.

A: Infrastructure outsourcing services customers should use this research to inform purchase decisions by considering their future readiness needs, sustainability support requirements, and ability to support large-scale organizations. The evaluation helps enterprises select providers based on their specific requirements for sovereignty compliance, AI-enabled operations, global scale, transformation initiatives, and industry-specific expertise. Organizations can compare providers across Leaders, Strong Performers, and Contenders to find the best fit for their infrastructure modernization and operational needs.

A: To be included in this Forrester Wave evaluation, vendors must demonstrate: 1) A significant track record with at least 10 completed infrastructure outsourcing projects and more than $50 million in services revenue in the past 12 months, 2) A dedicated services division for infrastructure outsourcing services showing market commitment, and 3) Mindshare among Forrester's enterprise clients, meaning they are frequently mentioned by clients during inquiries, advisories, consulting engagements, and identified as competitors by other vendors in the market.

A:

• Insufficient revenue - less than $50 million in infrastructure outsourcing services revenue in the past 12 months
• Limited project experience - fewer than 10 completed infrastructure outsourcing projects
• Lack of dedicated infrastructure outsourcing division
• Insufficient client mindshare - not frequently mentioned by Forrester clients
• Scope misalignment - focusing on narrower infrastructure services than the evaluation considers (e.g., Unisys)
• Organizational changes - undergoing mergers or restructuring that significantly alter scale and portfolio (e.g., Hitachi Digital Services)
• Declined participation - vendor chose not to participate in the full evaluation process (e.g., Wipro)
• Insufficient market presence - not recognized as a competitor by other evaluated vendors

A:

• Future readiness - Choose a provider with a delivery model and talent strategy that addresses sovereignty needs, increases automation, and incorporates the latest innovations in production through seamless integration with your people, processes, and technology
• Sustainability support - Find a partner with observability, IoT devices, and analytics platform capabilities to analyze sustainability performance and provide metrics for sustainability reports, plus support for circular economy and liquid cooling
• Ability to support even the largest organizations - Consider partners that have people and locations where you operate, with attention to geopolitical concerns, ensuring alignment with your specific needs in terms of skills, location, and desired role (staff augmentation, managed services, trusted partner, thought leadership)
• Vendor scale and geographic reach - Providers vary from 20,000 to more than 700,000 employees and operate in 30 to more than 120 countries
• Integration capabilities - Assess how well infrastructure services integrate with application modernization, digital transformation, and business transformation programs
• Pricing flexibility and transparency - Evaluate outcome-based and consumption-aligned pricing models
• AI and automation maturity - Consider providers' capabilities in AI-enabled operations, AIOps, and autonomous infrastructure
• Partner ecosystem strength - Assess depth of relationships with hyperscalers, independent software vendors, and technology partners

A:

• Adoption of agentic AI requiring new infrastructure approaches
• Proliferation of sovereignty laws creating compliance complexity
• Rapid rise of AI infrastructure and data center requirements
• Increasing demand for automation and AI-enabled operations
• Shift to autonomous and self-optimizing infrastructure models
• Growing importance of sustainability and EU Corporate Sustainability Reporting Directive compliance
• Need for liquid cooling and circular economy approaches for technology assets
• Geopolitical uncertainty requiring flexible delivery models and talent strategies
• Integration of infrastructure services with business transformation initiatives
• Evolution from traditional managed services to platform-centric operating models

A: Strength of Offering (Current Offering) evaluates vendors' existing capabilities and service delivery across 13 technical criteria including compute, storage, networking, resiliency, data center operations, and advanced operations. It focuses on what vendors can deliver today. Strength of Strategy evaluates vendors' vision, innovation approach, partner relationships, pricing models, talent management, and global delivery capabilities - focusing on how well positioned they are for future market needs and their ability to evolve and scale their services.