Report:

Magic Quadrant for Adaptive Project Management and Reporting

Top Vendor Products for Adaptive Project Management and Reporting in 2023

• monday.com
• Planisware
• Planview

Adaptive Project Management and Reporting Vendor Product Comparisons 2023

• monday.com - Leader
  

  Pros:

  • Growth: monday.com has expanded its market footprint and continues to gain momentum. This growth has supported the move to profitability and interest in expanding via potential acquisitions.
  • Product roadmap: monday.com has a clear roadmap that includes expanded personalization capabilities to be achieved through advances in robotic process automation (RPA) and AI. In addition, there are some non-customer-facing enhancements to core aspects of the platform.
  • Geographical presence: monday.com has data centers in the U.S., EU and Asia/Pacific. These offer support, data residency and bandwidth for customers in those regions.

  Cons:

  • Market understanding: Over 70% of monday.com's customer base is outside of the tech sector, and the majority of end users are in creative or non-IT roles. This impacts the focus of its product roadmap from the broader needs of the APMR market, especially the IT and enterprise project use case.
  • Sales execution/pricing: With the most common end users we observed in a marketing or nontechnical role, their ability to sell the product to strategic leaders such as those in IT, PMO or product leadership is underrepresented.
  • Usability: Customers have highlighted the adaptability of the product as part of its complexity. To avoid a steep learning curve, users should be aware that they may need to have appropriately trained administrators and a roadmap for success.


• Planisware - Leader
  

  Pros:

  • Overall viability: Planisware is an established, profitable company that consistently invests in product research and development.
  • Product roadmap: Planisware's roadmap reflects customer feedback, market and technology trends, and the competitive landscape. Its product releases to date reflect its ability to respond and adapt to the market appropriately in the areas of planning, execution and collaboration.
  • Geographical presence: Planisware has offices and partners in every major regional market. It can support users directly or via partners in EMEA, Asia/Pacific and the Americas.

  Cons:

  • Product complexity: Some Planisware customers have indicated that implementation complexity and a lack of comprehensive training material lengthen the time it takes to derive value from its product.
  • Pricing: Planisware's pricing schedule includes an environment cost, in addition to a per-user subscription. This sometimes conflicts with buyers' budgetary constraints.
  • Marketing strategy: Planisware is still building its social media presence and has instead focused on events, partnerships and blogs, which means potential buyers may overlook it, hindering its growth.


• Planview - Leader
  

  Pros:

  • Market understanding: Planview uses its established market presence to engage with a diverse group of users. This vendor's broad view of the market helps it analyze global trends and make timely responses to market demands.
  • Business strategy: Planview's partnership strategy enables it to focus on organizations with complex needs, particularly large organizations requiring its suite of tools.
  • Geographical strategy: Planview continues to invest in, and grow, its geographical presence. Its product is available and supported in a variety of languages (including Chinese and Hebrew).

  Cons:

  • Product roadmap: AdaptiveWork, together with other Planview products, works to meet some of the needs of this market. Its product roadmap lacks areas of AI and RPA that are increasingly common in this market.
  • Licensing models: Planview does not offer any on-premises or hybrid cloud licenses. This restricts its ability to support places where sovereignty-related or regional constraints require these cloud solutions.
  • Customer experience: Some Planview customers have identified the complexity of the configuration process and a lack of training materials as barriers to deriving value quickly from AdaptiveWork. Planview's support for this product uses multiple methodologies and relies heavily on other applications.


• ProSymmetry - Challenger
  

  Pros:

  • Integration support: ProSymmetry can provide customers with proven, off-the-shelf integrations with large systems of record, such as those of SAP, ServiceNow and Workday.
  • Usability: Users of Tempus Resource have continued to provide positive feedback about its flexibility and ease of use.
  • Market presence: ProSymmetry supports and participates in the project management community inside and outside technology departments in multiple industries.

  Cons:

  • Product roadmap: ProSymmetry's roadmap for Tempus Resource focuses on tackling the challenges of multimethodology planning and resource management, rather than investing in AI, machine learning (ML) and RPA.
  • Geographical support: Tempus Resource is available in English only, and there are no indications that ProSymmetry will introduce multilanguage capabilities.
  • Operations: ProSymmetry has closed some of its offices, which has reduced its presence in EMEA and Asia/Pacific. Its business model is focused on supporting its close partnerships with platform providers.


• WorkOtter - Challenger
  

  Pros:

  • Pricing: WorkOtter's pricing structure reflects the budgetary constraints of its target customers. It provides free access to requestors and report viewers, so nonlicensed users are given visibility to projects at no additional cost.
  • Financial strength: WorkOtter is a profitable, privately held company that has registered solid operational growth and revenue year over year.
  • Product roadmap: WorkOtter is focused on adding AI to its product so it can reduce users' administrative burdens by assisting with reporting, assessments and assignments.

  Cons:

  • Organization size: WorkOtter has a small employee base, which may limit its ability to deliver timely innovations and respond to changing customer needs.
  • Limited localization: WorkOtter's product is available in English only, though it can localize currency, date and number formats.
  • Geographical presence: WorkOtter has limited geographical presence, with only two offices in the U.S. and one in EMEA.


• ONEPOINT Projects - Visionary
  

  Pros:

  • Customer experience: ONEPOINT has a loyal customer base that identifies its technical support and in-product instructions as positive features.
  • Marketing strategy: ONEPOINT's broad marketing strategy allows for multiple types of end-user interactions, which influence its product roadmap.
  • Business model: ONEPOINT is targeting growth in its core market, and extending its network of partners to build a sustainable, repeat subscription business.

  Cons:

  • Geographic strategy: ONEPOINT has a limited geographical presence, with only three offices in EMEA and one in the U.S. Its growth strategy is strongly focused on the agile market.
  • Product innovation: Although ONEPOINT has a detailed product roadmap and makes quarterly releases to improve Planforge, it has failed to release planned innovations and is slow to respond to market demands, due to the small size of its development team.
  • Operations: The limited size of ONEPOINT's operations teams poses a hindrance to large organizations with 24/7 support needs.


• Wrike - Visionary
  

  Pros:

  • Product strategy and innovation: Wrike has invested in, and delivered, improvements to its platform that enable its customers to improve their productivity through higher levels of automation.
  • Market understanding: Wrike continues to grow its user communities across multiple channels. It encourages feedback and provides support to those who engage with it.
  • Geographical presence: Wrike has offices in North America, Latin America, EMEA and Asia/Pacific These are complemented by numerous channel partners that provide full global support capabilities.

  Cons:

  • Product complexity and implementation: Some customers have identified a steep learning curve and complexity of features as causes for concern when implementing and starting to use Wrike's product.
  • Product roadmap: The focus of Wrike's product roadmap is split between its vision for collaborative work management and its interest in adaptive project management. This may result in it failing to meet some of the needs of end users in the APMR market.
  • Operations: Wrike's ability to support customers at different maturity levels has had varying success. Differences between the SaaS version of its product and the mobile app often cause dissatisfaction, with some customers having described the mobile app as limited.


• Adobe - Niche Player
  

  Pros:

  • Business model: Adobe continues to support its strategy of enabling digital transformation, with robust growth and strong financial results. As part of the Adobe application suite, Adobe Workfront benefits from this strong business model.
  • Customer experience: Adobe Workfront continues to attract new customers in marketing and product user groups. These customers have generally expressed satisfaction with its project management functionality.
  • Viability: Adobe continues to invest in its strategy to help teams work together on shared goals in real time. This investment is underpinned by Adobe's strong subscription-based business model that generates a high level of annually recurring revenue.

  Cons:

  • Understanding of customer needs: Adobe's focus on providing a connected experience across its digital experience and personalization platforms does not fully align with the needs of this market, which focus on project management.
  • Operations: Adobe no longer maintains Workfront's dedicated social media channels. Furthermore, online support for this product has been consolidated into the Experience League support structure. Some customers have expressed concern about the responsiveness of Abode's support.
  • Market focus: There are no clear indications that Adobe plans to support Workfront as a stand-alone adaptive project management tool in the long term. The publicized strategy is more closely aligned with marketing workflow or work management, not project management.


• Asana - Niche Player
  

  Pros:

  • Market presence: Asana continues to build on its global presence, and retains operational and sales support in each major regional market. This provides a foundation on which it could potentially build and diversify its customer base.
  • Product roadmap: Asana's roadmap remains focused on the targeted use of AI to help clients improve productivity and efficiency. By enabling augmented collaboration, Asana aims to help both project leaders and team members achieve their goals.
  • Customer experience: Asana is customer-focused, from initial consultation to implementation and ongoing support. Asana's clients have consistently reported high levels of satisfaction.

  Cons:

  • Viability: Asana has appointed new leadership and revised its financial forecasts to create stability. It is too early to tell whether these changes will create the vendor's first profit since 2019.
  • Market focus: Asana presents itself as both a project management vendor and a collaborative work management tool vendor. This may limit its ability to deliver new functionality to the APMR market as quickly as users need.
  • Pricing structure: Asana offers the features required by this market only with its higher-priced plans, as it views scaling the use of its product beyond a team as a business- or enterprise-level requirement.


• KeyedIn - Niche Player
  

  Pros:

  • Geographical presence: KeyedIn has widened its geographical footprint with additional supporting data centers in Asia/Pacific. Its provision of additional bandwidth and support to that region is intended to enable it to grow there.
  • Marketing strategy: KeyedIn has numerous ways to influence the market and its targeted use base. Its approach to citizen-led project management basics has been well-received by end users.
  • Product roadmap: KeyedIn's roadmap focuses on enabling greater integration via investment in new API capabilities and in a strategy to support enterprisewide execution.

  Cons:

  • Usability: KeyedIn's customers have often expressed concerns about the product's performance and navigation complexity. The planned investment to mitigate these concerns has yet to be validated.
  • Market responsiveness: KeyedIn has narrowly focused on the project management aspect of this market. It has not released agile functionality as quickly as end users demand. Additional agile functionality is planned, but customers have continued to express concern about KeyedIn's speed to market.
  • Viability: Some KeyedIn customers have reported inconsistent or inefficient system performance, including timeouts and application latency. The vendor's proposed investment in its technical footprint demonstrates a continuation of its practice of completing releases that update technical architecture and deliver incremental performance improvements.


• Proggio - Niche Player
  

  Pros:

  • Market responsiveness: Proggio's roadmap is closely attuned to its clients' needs and specifies a regular release cadence.
  • Customer experience: Proggio customers have identified the usability of its product's user interface (UI) and its ease of adoption as strengths.
  • Sales strategy: Proggio is looking to expand its sales channels in 2024 through selected partnerships.

  Cons:

  • Financial strength: Although Proggio has secured its Series A investment, it now faces the challenge of becoming profitable, which it aims to do in 2024.
  • Geographical presence: Proggio currently has no global partnerships, and onboarding is managed by either the U.S.- or Israel-based team. Data residency is restricted to North America and EMEA, restricting options for global buyers.
  • Pricing strategy: Proggio's pricing structure may restrict its growth potential by deterring the medium/small enterprise segment of this market.


• ProjectManager.com - Niche Player
  

  Pros:

  • Understanding of market: ProjectManager.com focuses on supporting the continuation of hybrid and remote working, and the delivery of strategy in the context of this distributed operating model.
  • Implementation approach: ProjectManager.com invests considerable time and resources in each customer's implementation, with emphasis on supporting project teams.
  • Industry strategy: ProjectManager.com views the construction, manufacturing and professional service industries as core growth areas and builds capabilities to support them.

  Cons:

  • Geographical presence: ProjectManager.com has limited geographical presence, and its product is available only in English. This limits its ability to support global organizations.
  • Business model: ProjectManager.com has limited market momentum and has not registered significant customer growth since its latest funding efforts in 3Q22.
  • Product innovation: ProjectManager.com has not invested in AI or RPA technologies at this time. However, it is looking to add aspects of these technologies in the coming year.


• Sciforma - Niche Player
  

  Pros:

  • Geographical presence: Sciforma is available in multiple languages. In addition to many of the standard European languages, it is available in Arabic for customers in the Middle East.
  • Market understanding: Sciforma has a long tenure within the project management market and is clearly able to empathize with the challenges that new ways of working bring to project management.
  • Overall viability: Sciforma has been able to sustain steady customer growth and feature development despite challenging market conditions. Funding from its private equity owners gives it strong financial viability.

  Cons:

  • Product roadmap: Although Sciforma is investing in UI/UX enhancements, it has no AI or ML plans. As such, its product roadmap does not reflect end users' demands in this market.
  • Pricing and sales strategy: Sciforma does not plan to offer free trial periods, and its sales cycle, while thorough, can be protracted.
  • Customer experience: Some Sciforma customers have expressed concerns about the complexity of its product and slow service responses.


• Smartsheet - Niche Player
  

  Pros:

  • Market presence: Smartsheet has an active social media presence for both promotional and market analysis purposes. It participates in multiple and varied events annually, providing end users with multiple opportunities to provide one-on-one feedback.
  • Usability: Users' familiarity with digital spreadsheets makes it easier to use Smartsheet, as it takes a similar approach.
  • Financial viability: Smartsheet is debt-free and has achieved positive free cash flow, bringing greater market confidence around its long-term viability.

  Cons:

  • Product roadmap: Smartsheet's product roadmap focuses on both collaborative work management and adaptive project management. This might result in Smartsheet falling short when it comes to meeting the needs of users in the APMR market.
  • Marketing focus: Smartsheet markets itself as both a project management provider and a collaborative work management tool provider. This duality clouds its marketing and confuses potential customers.
  • Customer experience: Smartsheet's resource management functionality remains separate from its core project management functionality, and is available only at additional cost.

Reference

• Gartner, Magic Quadrant for Adaptive Project Management and Reporting, 05-Sep-2023, ID G00778001

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