Magic Quadrant for AI in CSP Customer and Business Operations
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
This is the first Magic Quadrant for AI in CSP Customer and Business Operations. The market evaluation focuses on vendors providing AI/ML products directly associated with CSP customer and business operations use cases. Generative AI has been a key driver in these initiatives, with CSPs exploring the use of GenAI acting as a catalyst to these projects. The market is classified into three main categories: Customer journey, Marketing and sales, and Revenue management.
A: Vendors must have commercial deployments with five or more communications service providers (CSPs) spanning at least three or more Gartner-defined geographies to be included. Vendors were excluded only when data in the public domain did not clearly and sufficiently provide information on the vendor's product play in this market.