Report:
Magic Quadrant for Clinical Communication and Collaboration
How does Gartner define the Clinical Communication and Collaboration market in 2023?
Clinical communication and collaboration (CC&C) systems are mobile platforms clinicians, care teams, support staff, patients and caregivers who collaborate on treatment and care activity within ambulatory, acute, postacute and virtual care settings. CC&C systems improve situational awareness surrounding the patient and information sharing at the point of care and during care transitions. CC&C systems represent the convergence of conventional inpatient communications, such as telephony and paging with modern channels enabled by mobile devices, interoperability advances and Internet of Things (IoT) to: Access and view critical results, Collaborate with the care team in real time, Engage the patient and caregiver in treatment and care, Enhance the patient experience and reduce care team toil, Improve patient safety and care quality measures, Initiate or participate in virtual care encounters, Manage medical device alarms and notifications, Optimize care handoffs and transitions.
Key Facts for Magic Quadrant for Clinical Communication and Collaboration in 2023
- Publication Date: 31 July 2023
- Document ID: G00767830
- Coverage: Global
- Authors: Barry Runyon
- Core Purpose: Clinical communication and collaboration systems enhance care team effectiveness, optimize nursing operations and reduce toil. When evaluating CC&C vendor solutions, healthcare provider CIOs and clinical leaders should consider notable vendors' foundational and differentiating capabilities.
Strategic Planning Assumptions
No strategic planning assumptions provided.
How was the Clinical Communication and Collaboration market evolved in 2023?
- CC&C systems are mobile platforms for clinicians, care teams, support staff, patients and caregivers who collaborate on treatment and care activity within ambulatory, acute, postacute and virtual care settings
- CC&C systems improve situational awareness surrounding the patient and information sharing at the point of care and during care transitions
- CC&C represents the convergence of conventional inpatient communications with modern channels enabled by mobile devices, interoperability advances and IoT
- Nine vendors were evaluated in this Magic Quadrant: Andor Health, Epic, Mobile Heartbeat, Oracle Health, PerfectServe, Stryker (Vocera), symplr, and TigerConnect
- Seven vendors positioned as Leaders: Epic, Mobile Heartbeat, Oracle Health, PerfectServe, Stryker (Vocera), symplr, and TigerConnect
- One vendor positioned as Challenger: Andor Health
- No vendors positioned as Visionaries or Niche Players
- CC&C vendors are moving from clinical communication to workflow orchestration leveraging AI to realize real-time health system capabilities
- Staff shortages, workplace violence, and workforce management are growing concerns being addressed by CC&C solutions
- Team-based staffing models are becoming more prevalent as organizations cope with staffing shortages
- New focus on staff safety and wellness to counter the 'Great Resignation' and higher competition for skilled workforce
- AI and machine learning are making their way into CC&C products through workforce optimization, location-based routing, and burnout prediction
What product features are required to be included in this year's evaluation?
- alarm management
- analytics/reporting
- care team collaboration
- critical results
- interoperability
- patient/family engagement
- voice integration
- secure messaging
What are the common features of top products in the Clinical Communication and Collaboration space?
- Access and view critical results
- Collaborate with the care team in real time
- Engage the patient and caregiver in treatment and care
- Enhance the patient experience and reduce care team toil
- Improve patient safety and care quality measures
- Initiate or participate in virtual care encounters
- Manage medical device alarms and notifications
- Optimize care handoffs and transitions
Scope Exclusions
- Vendors that do not primarily focus on healthcare provider space
- Vendors lacking competitive product offerings aligned with CC&C critical capabilities
- Vendors with fewer than six healthcare provider customers in production deployments
- Vendors unable to support multiple service delivery models (on-premises, hosted, hybrid, cloud)
- Vendors without implementation and support services capabilities
- Vendors lacking active alliances with care team collaboration ecosystem vendors
Inclusion Criteria
Vendors must, among other requirements:
- Do most of their business in the healthcare provider space (ambulatory, inpatient, postacute care spaces)
- Platform includes competitive product offerings that align with various CC&C critical capabilities: alarm management, analytics/reporting, care team collaboration, critical results, interoperability, patient/family engagement, voice integration, secure messaging
- Have at least six healthcare provider customers in production deployments
- Support a combination of on-premises, hosted, hybrid, and cloud service delivery models
- Offer, directly or through partnerships, implementation and support services for their platform
- Have active alliances with the ecosystem of care team collaboration vendors common to most healthcare provider application portfolios
Ability to Execute — Relative Weighting
- Product or Service - High
- Overall Viability - Medium
- Sales Execution/Pricing - Medium
- Market Responsiveness/Record - High
- Marketing Execution - Medium
- Customer Experience - High
- Operations - Low
Completeness of Vision — Relative Weighting
- Market Understanding - High
- Marketing Strategy - High
- Sales Strategy - Medium
- Offering (Product) Strategy - High
- Business Model - Low
- Vertical/Industry Strategy - High
- Innovation - Medium
- Geographic Strategy - Medium
FAQs
Q: What does this research cover?
A: This research covers the Clinical Communication and Collaboration (CC&C) market, evaluating vendors that provide mobile platforms for clinicians, care teams, support staff, patients and caregivers to collaborate on treatment and care activity. The report assesses vendors on critical capabilities including alarm management, analytics/reporting, care team collaboration, critical results, interoperability, patient/family engagement, voice integration, and secure messaging. It analyzes nine vendors across the Leaders, Challengers, Visionaries, and Niche Players quadrants based on their Ability to Execute and Completeness of Vision.
Q: Who should use this research?
A: This research should be used by healthcare provider CIOs and clinical leaders who are evaluating CC&C vendor solutions. It is valuable for organizations looking to enhance care team effectiveness, optimize nursing operations, reduce clinician toil and burnout, improve patient safety and care quality measures, streamline care coordination, and implement patient/provider engagement capabilities. The research helps buyers understand vendor strengths, cautions, market positioning, and strategic direction to make informed purchasing decisions aligned with their organizational priorities and use cases.
Q: What are the mandatory features of vendors included in this market?
A: Mandatory features for vendors in this market include: alarm management capabilities, analytics and reporting tools, care team collaboration functionality, critical results management, interoperability with other healthcare systems, patient and family engagement features, voice integration capabilities, and secure messaging. These features must be competitive and align with the various CC&C critical capabilities required to support care delivery across ambulatory, acute, postacute and virtual care settings.
Q: What are some reasons for not being included in this report?
A:
- Not doing most business in the healthcare provider space
- Missing one or more critical CC&C capabilities (alarm management, analytics/reporting, care team collaboration, critical results, interoperability, patient/family engagement, voice integration, secure messaging)
- Having fewer than six healthcare provider customers in production deployments
- Unable to support multiple service delivery models
- Lacking direct or partnership-based implementation and support services
- No active alliances with the care team collaboration vendor ecosystem
Q: What differentiates Ability to Execute vs. Completeness of Vision?
A: Ability to Execute focuses on the vendor's current operational performance and delivery capabilities, including product quality, financial viability, sales effectiveness, market responsiveness, and customer satisfaction. It evaluates how well vendors execute today. Completeness of Vision evaluates the vendor's strategic direction and future-oriented thinking, including market understanding, product strategy, innovation capabilities, and ability to anticipate and shape market trends. It assesses the vendor's ability to define and influence the future of the market.
Reference
- Gartner, Magic Quadrant for Clinical Communication and Collaboration, 31 July 2023, ID G00767830
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