Magic Quadrant for Clinical Communication and Collaboration
Clinical communication and collaboration (CC&C) systems are mobile platforms that clinicians, care teams, patients and caregivers use to collaborate on treatment and care activity within ambulatory, acute, post-acute and virtual care settings. CC&C systems improve situational awareness surrounding the patient and information sharing at the point of care and during care transitions. CC&C systems represent the convergence of conventional inpatient communications, such as telephony and paging, with modern channels enabled by mobility, interoperability and the Internet of Things (IoT).
No strategic planning assumptions provided.
Vendors must, among other requirements:
A: This research covers the Clinical Communication and Collaboration (CC&C) market, evaluating 10 vendors across their ability to execute and completeness of vision. The report examines CC&C systems as mobile platforms that facilitate communication and collaboration among clinicians, care teams, patients, and caregivers across ambulatory, acute, post-acute, and virtual care settings. It includes vendor strengths and cautions, evaluation criteria, market definitions, must-have capabilities (care team collaboration, critical results, secure messaging), standard capabilities (alarm management, interoperability, voice/telephony integration), and optional capabilities (analytics/reporting, patient/family engagement).
A: This research should be used by healthcare provider CIOs, clinical leaders, CNOs, CNIOs, CFOs, and IT decision-makers who are evaluating, selecting, or implementing CC&C vendor solutions. Organizations should use this research when considering CC&C platform acquisitions or deployments to enhance care-team effectiveness, optimize nursing operations, reduce clinician toil and burnout, improve patient safety and care quality measures, support virtual care use cases, and address staff shortages. It helps buyers understand vendor capabilities, market trends, evaluation criteria, and how CC&C solutions can positively affect care outcomes, patient safety, care-team efficiency, and operational performance.
A: Vendors must have three must-have capabilities: 1) Care team collaboration - the ability to communicate and collaborate with care team members over secure and compliant channels, including task management and orchestration; 2) Critical results - the ability to securely access, view and integrate patient information from EHR and clinical systems; 3) Secure messaging - the ability to facilitate secure messaging and chat sessions among patients, care team members, support staff, and community physicians.
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A: Ability to Execute evaluates vendors based on the quality and efficacy of their current systems, methods, and processes that enable competitive performance, focusing on product functionality, delivery capability, and customer satisfaction. It emphasizes current execution and operational excellence. Completeness of Vision evaluates vendors' ability to articulate future market direction, innovation, and understanding of customer needs and competitive forces. It focuses on strategic vision, market understanding, product roadmap, and the ability to anticipate and shape future market trends.