Magic Quadrant for Cloud ERP for Service-Centric Enterprises
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
The service-centric cloud ERP market is healthy, with numerous vendors offering competitive solutions for midsize and large organizations. By 2027, at least 50% of the AI-powered features of ERP applications will be enabled through generative AI capabilities. By 2027, 60% of customers replacing ERP applications will select software for their platform and business process orchestration capabilities, rather than their transactional planning capabilities. By 2027, more than 50% of service-centric enterprises will look for an ERP suite approach to meet their need for system-of-record capabilities. The market is experiencing increased adoption of composable ERP strategies and AI-enabled capabilities.
A: Vendors must meet specific inclusion criteria including: serving at least 700 organizations with annual revenue/expenditures of more than $75 million in production; managing at least $150 million annually through the ERP suite; having at least $100 million in booked subscription and support revenue; and actively selling and marketing outside their home region with at least 25% of cloud service revenue from outside the home region. Vendors are evaluated on both Ability to Execute (product/service, overall viability, sales execution/pricing, market responsiveness/record, marketing execution, customer experience, and operations) and Completeness of Vision (market understanding, marketing strategy, sales strategy, offering strategy, business model, vertical/industry strategy, innovation, and geographic strategy).