Magic Quadrant for Cloud ERP Services
Gartner defines cloud ERP services as services provided by third-party systems integrators to assess needs, implement solutions and evolve platforms that are transforming their back-office systems via the implementation of cloud-based ERP solutions. A cloud ERP solution is a set of applications (SaaS) that are sold/marketed as integrated products to support organizations. These integrated products include financial management (FM) functionality, human capital management (HCM), supply chain management (SCM) and other administrative ERP functionality.
Vendors must, among other requirements:
A: This research evaluates 17 global service providers offering cloud ERP implementation, transformation, and ongoing support services across major cloud ERP platforms (SAP, Oracle, Microsoft Dynamics 365, Workday, NetSuite, and Infor). The evaluation covers providers' ability to execute and completeness of vision across technology-agnostic consulting, implementation services, change management, and ongoing evolution of cloud ERP solutions for service-centric and product-centric enterprises.
A: IT leaders, CIOs, and business executives should use this research when selecting external service providers for cloud ERP transformation initiatives. It helps evaluate providers based on their strategic vision, execution capabilities, industry expertise, geographic coverage, technology platform expertise, and ability to deliver business outcomes. The research is particularly valuable for organizations modernizing their ERP systems, implementing composable ERP strategies, or seeking providers for assessment, implementation, or ongoing support of cloud ERP solutions.
A: Vendors must be able to provide services on cloud ERP solutions (SaaS and associated PaaS) across all phases of assessment, implementation and ongoing managed services. They must offer business consultancy, data transformation capabilities and tools, and change management expertise. Additionally, they need domain expertise on business requirements delivered by cloud ERP components as well as industry expertise for client engagements.
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A: Ability to Execute evaluates providers on the quality and efficacy of their current processes, systems, methods and procedures that enable competitive, efficient and effective performance. It focuses on present-day service capabilities, delivery quality, methodologies, tools, customer experience, and operational excellence. Completeness of Vision evaluates providers on their ability to articulate logical statements about current and future market direction, innovation, customer needs and competitive forces. It focuses on market understanding, strategic planning, innovation capabilities, business model soundness, and geographic/industry strategies for the future.