Magic Quadrant for Configure, Price and Quote Applications
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
There are more than 50 vendors in the CPQ applications market, but most did not meet the inclusion criteria for this Magic Quadrant. Almost all Gartner clients are seeking to procure cloud/SaaS CPQ software solutions. Therefore, this Magic Quadrant excludes on-premises products and hybrid cloud/on-premises products that fail to meet the strict definition of a cloud/SaaS application. New cloud solutions with fewer than 10,000 users in a production environment were also excluded. Gartner continues to see significant demand for new CPQ solutions. Buyers are seeking a solution that can underpin both assisted sales channels and customer self-service. Most industries need to sell recurring services. Salesforce and Conga both launched next generation solutions in 2024 that will be a significant factor in the market moving forward.
A: We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor's appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.