Magic Quadrant for Desktop as a Service
Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. DaaS provides desktop or application end-user experiences from virtual machines (VMs) accessed using a remote display protocol. DaaS vendors incorporate a fully managed control plane service into their offerings, which facilitates user connections and provides a management interface. DaaS can be delivered preconfigured as a service. Alternatively, it can be delivered as a platform, in which case the client is responsible for assembly, configuration and management. DaaS is charged for using subscription- or usage-based payment structures.
No strategic planning assumptions provided.
Vendors must, among other requirements:
A: This research covers the Desktop as a Service (DaaS) market, evaluating 14 vendors that provide virtual desktops via public cloud or other service providers. The report assesses vendors on their ability to execute and completeness of vision, examining offerings that include self-assembled, vendor-assembled, and vendor-managed DaaS solutions. It analyzes vendor capabilities across multiple dimensions including product strategy, operations, market responsiveness, sales execution, innovation, and geographic reach. The research includes must-have capabilities, standard capabilities, and optional capabilities for DaaS solutions.
A: This research should be used by IT leaders, end-user service leaders, and digital workplace strategists who are evaluating DaaS vendors for their organizations. It is particularly valuable for organizations considering migration from on-premises VDI to cloud-based solutions, those seeking to enable secure remote work, and enterprises addressing sustainability needs. Buyers should use this Magic Quadrant in conjunction with the accompanying Critical Capabilities for Desktop as a Service report to align their specific use case requirements, industry vertical needs, and cost considerations with the appropriate vendor, regardless of the vendor's quadrant position.
A: Mandatory features for vendors in this market include: a managed control plane for the solution, additional management software to operate the virtual desktop environment, maintenance/updates/upgrades to all cloud infrastructure and management software, unique intellectual property critical to DaaS operations and/or user experience, a remote desktop protocol for secure access, and the ability to provide desktop experiences through hosted Windows or Linux operating systems in various session configurations (single-session or multisession VMs).
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A: Ability to Execute evaluates vendors on the viability of their DaaS offerings, their effectiveness in the market, and their growth, client retention and reputation. It focuses on current capabilities including product quality, operations, sales execution, market responsiveness, marketing execution, and customer experience. Completeness of Vision evaluates vendors on their ability to understand current market opportunities and to create and articulate their vision for future market direction, innovation, customer requirements and competitive forces. It assesses forward-looking strategy including market understanding, marketing and sales strategy, product strategy, business model, vertical industry strategy, innovation, and geographic strategy.