Magic Quadrant for Finance and Accounting Business Process Outsourcing
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
Digital solutions and transformation services now account for more than half of finance outsourcing contracts. By 2025, 80% of finance outsourcing contracts will be for digital transformations (primarily contracting for technology implementation and management services), up from 55% in 2021. By 2025, 66% of CFOs will focus business process outsourcing pricing negotiations on digital outcomes as the use of labor-based pricing rapidly loses value. By 2026, 80% of buyers will consolidate outsourcing service providers for all finance and accounting operations to reduce the total cost of ownership.
A: We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor's appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.