Magic Quadrant for Integrated Invoice-to-Cash Applications
Gartner defines the integrated invoice-to-cash (I2C) applications market as cloud-based applications that enable CFOs to manage customer invoicing, collections, customer payments and cash applications within an integrated platform.
No strategic planning assumptions provided.
Vendors must, among other requirements:
A: This research evaluates vendors that have met Gartner's criteria for the integrated invoice-to-cash applications market. It assesses 10 vendors across their Ability to Execute and Completeness of Vision, positioning them in four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The research covers cloud-based applications that enable CFOs to manage customer invoicing, collections, customer payments, and cash applications within an integrated platform. It includes detailed analysis of vendor strengths and cautions, market trends, evaluation criteria, and context for vendor selection.
A: CFOs responsible for driving improvements in their invoice-to-cash processes should use this research to evaluate vendors in the market. It should be used in combination with the Critical Capabilities for Integrated Invoice-to-Cash Applications research, Gartner client inquiry, and Gartner BuySmart. Organizations should consider their primary use cases, global and local requirements, customer collaboration capabilities, integrations, advanced analytics needs, vendor product roadmaps, implementation models, ongoing support requirements, and pricing models when evaluating vendors.
A: Vendors must deliver a cloud-based, integrated I2C application that includes all four core solutions: 1) Customer invoicing that integrates invoice data from ERP systems and distributes to customers through various channels, 2) Collections that provides single AR view across ERPs and automates collection actions, 3) Customer payments enabling acceptance through multiple payment methods with secure, compliant payment processing, and 4) Cash applications that match customer payments against open invoices. Additionally, vendors must offer at least one of two optional solutions: deductions and disputes management OR credit monitoring capabilities.
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A: Ability to Execute focuses on current operational capabilities and delivery - including product quality, customer experience, sales effectiveness, viability, and operations. It measures how well vendors can compete and serve customers today. Completeness of Vision assesses strategic direction and future readiness - including market understanding, innovation, product strategy, and geographic expansion plans. It evaluates vendors' ability to anticipate customer needs, influence market direction, and adapt to future requirements. Execution is about present performance; Vision is about future positioning.