Magic Quadrant for Service Integration and Management Services
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
The combined revenue of the providers represented in this Magic Quadrant represents 14% of the total IT services spending globally. The SIAM revenue for most of the providers varied between 1% to 10% of the total revenue. The providers are expecting an average revenue growth of around 30% in the next year for SIAM offerings, which indicates that this is one of the fastest-growing segments for their services. The sweet spot of most providers remains large-enterprise clients. The average number of providers managed under SIAM was around eight. The fixed price and time and materials are preferred models, but some providers have the capability to include outcome-based and other models as well. Hybrid (co-managed) SIAM is not very popular and very few providers say that they have clients for which they are providing hybrid SIAM offerings. Similarly, there were very few providers that claimed they were providing stand-alone SIAM offerings.
A: The inclusion criteria requires providers to have been providing SIAM offerings for five years or more, deliver SIAM-managed services and consulting services, have a presence in two or more regions, have total revenue greater than $1 billion, provide services to more than 10 clients globally, have experienced 10% growth in the number of clients in the last year for SIAM services, and have no more than 20% of the SIAM scope delivered through subcontracting. Vendors may not appear if they do not meet these criteria or if they did not respond to requests for supplemental information.