Magic Quadrant for Service Integration and Management Services
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
When examining the individual revenue generated by the service providers in this Magic Quadrant, the contribution of SIAM-related services ranged from 1% to 15% of total revenue for most of them. This illustrates the varying levels of dependence on this segment across the industry. In terms of client focus, the primary target for most providers continues to be large enterprise clients. On average, each vendor manages approximately 11 different providers under the SIAM model. While fixed-price and T&M contracts remain the preferred commercial models, some providers have started incorporating outcome-based and other innovative pricing structures. From an industry perspective, sectors such as manufacturing, retail, banking and financial services, and energy and utilities emerge as the most prominent consumers of SIAM services. It is important to point out that only a limited number of providers reported offering stand-alone SIAM services, indicating a relatively lower market maturity for completely independent delivery models within this space.
A: We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor's appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.