Magic Quadrant for Service Orchestration and Automation Platforms
Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solution suites that deliver capabilities enabling organizations to manage workloads, workflows, resource provisioning and data pipelines across their technology landscapes. SOAPs enable infrastructure and operations (I&O) leaders to design and implement business services. These platforms combine workflow orchestration, workload automation and resource provisioning across an organization's hybrid digital infrastructure. Increasingly, they are central to an organization's ability to deploy workloads and to optimize deployments as a part of cost and availability initiatives.
Vendors must, among other requirements:
A: This research covers the Service Orchestration and Automation Platform (SOAP) market, which encompasses solution suites that deliver capabilities enabling organizations to manage workloads, workflows, resource provisioning and data pipelines across their technology landscapes. The report evaluates 14 vendors across two dimensions: Ability to Execute and Completeness of Vision. It includes detailed vendor assessments with strengths and cautions, market definitions, evaluation criteria, and strategic planning assumptions for organizations implementing or evaluating SOAPs.
A: This research should be used by infrastructure and operations (I&O) leaders, IT operations teams, site reliability engineering (SRE) teams, DevOps teams, dedicated automation teams, data operations teams, and citizen developers who are responsible for designing and implementing business services. Organizations evaluating, selecting, or implementing workload automation and workflow orchestration solutions for hybrid digital infrastructures should use this research to understand vendor capabilities, market positioning, and selection criteria. It's particularly valuable for organizations modernizing their automation capabilities to support cloud-native architectures, data pipelines, and DevOps practices.
A: Vendors must provide capabilities for managing workloads in complex technology and deployment topologies (including on-premises, cloud, colocation, SaaS and edge locations), managing workflows that span the operating environment (including request management and end-user enablement), and broad integration capabilities to integrate with diverse software and infrastructure technology landscapes.
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A: Ability to Execute focuses on the vendor's current performance and capabilities, including product quality, viability, sales effectiveness, market responsiveness, customer experience, and operational excellence. It measures how well vendors are delivering on their promises today. Completeness of Vision assesses the vendor's strategy and future direction, including market understanding, product roadmap, innovation plans, business model, and geographic/industry strategies. It evaluates how well positioned vendors are to meet future market needs and anticipate customer requirements.