Report:

Magic Quadrant for Software Asset Management Managed Services

Top Vendor Products for Software Asset Management Managed Services in 2024

• Anglepoint
• Crayon
• Livingstone Group
• SoftwareOne

Software Asset Management Managed Services Vendor Product Comparisons 2024

• Anglepoint - Leader
  

  Pros:

  • Unifying SAM, FinOps and green IT: Synergy between the SAM and FinOps disciplines maximizes value by breaking down functional silos. Anglepoint's product strategy approach fully integrates FinOps and IT asset management (ITAM) methodologies in clients' environments, then adds insight from sustainability initiatives — IT greenhouse gas (GHG) emissions assessments, optimization and reporting.
  • Well-defined SAM journey roadmap: SAM programs struggle to articulate or defend SAM's value proposition to its C-level executives and attract investment for resourcing and tooling. Anglepoint's SAM journey centers on driving SAM maturity and aligning business objectives with a modular SAM MS methodology. This spans its service practice areas and supports building the SAM business case with its free proprietary tools for estimating SAM's savings potential.
  • Focused on continuous service improvements: Client satisfaction is measured through continuous feedback (e.g., weekly, quarterly, yearly). Anglepoint has established client advisory boards, client communities of practice (CoPs) and SAM roundtables for ongoing client interactions. It has a detailed protocol for task completion and escalation, supporting early prioritization and daily escalations/follow-ups if needed.

  Cons:

  • Resourcing and market presence: Resourcing is a critical driver for SAM MS success. Most of Anglepoint's service delivery and resource focus is in NA and EMEA, and revenue in NA and EMEA drives its continued SAM MS development and expansion. Those in LATAM and the APAC region should ensure that Anglepoint's delivery and support models for their regions adequately meet service-level agreement (SLA) needs and outcomes. However, some clients have noted problems with resource availability in NA and EMEA as well.
  • Pricing model transparency: IT service spending in 2024 continues to grow, but buyers are still cautious with their discretionary spending. SAM MS requires pricing methodologies that provide flexibility for clients that need support and are cost-conscious. Anglepoint's pricing methodology lacks transparency around flexibility, such as innovative pricing, and whether it handles client changes to scope, vendors or platforms. Clients also indicate that its pricing is high and some service expectations, considering its cost, are not consistently met.
  • Staffing and experience: Although Anglepoint reported resource growth in 2023, SAM resource attrition was reported as part of this research cycle. Attention should be paid to its continuing resourcing and training strategies. Clients have indicated issues with turnover, slow support times and expertise.


• Crayon - Leader
  

  Pros:

  • Standardized global service delivery: Service-iQ is Crayon's consolidated service delivery platform. It provides license management across all platforms (i.e., on-premises, SaaS and the cloud) with dedicated top-vendor specialists and tail vendor licensing knowledge. It has third-party tool expertise and offers full visibility and insights through its Catch and Service-iQ tooling — a value-add for clients without tooling.
  • Customer-centric business outcomes: New services and features are aligned and prioritized to deliver on clients' desired outcomes and ROI. Crayon meets client SLAs with optimization recommendations, methodologies for achieving complete and trustworthy data, reduction of asset costs through full life cycle management, and by supplementing its offering with negotiation and advisory services.
  • Continued investment in SAM solution-oriented intellectual property (IP): Crayon increased its SAM MS IP investments with a $3 million FY23 investment in service delivery framework innovation. It aims to achieve faster results and improve operational efficiencies with automation and AI. Innovations include an AI-powered chatbot for gathering software license rules, a cost anomaly detector in its FinOps platform, a CO2 emissions tracker for Microsoft Azure, and an IBM License Metric Tool (ILMT) for hosting and reporting.

  Cons:

  • Majority of resources in EMEA: Crayon had minimal growth in SAM MS delivery resources from FY22 to FY23 for NA and a decrease in APAC, with delivery prioritization in client-heavy EMEA. Client feedback indicated support issues outside EMEA, specifically for clients in the APAC region. Clients outside EMEA should evaluate the depth and reliability of its local service delivery execution, due to its lack of resource growth in NA and APAC.
  • Limited focus on large organizations: Most clients are SMBs, and its demonstration of managing complex environments at scale across geographies lags behind other leaders. Clients indicate it is unable to manage tail spend suppliers, an expensive and costly unmanaged spend category for organizations. Clients with more than 50,000 managed devices are largely in EMEA, and, per client feedback, its resource growth strategies for regions outside EMEA aren't addressing the full life cycle management needs for global enterprises, specifically in APAC.
  • FinOps support for Google Cloud Platform (GCP): Gartner survey data indicates that 81% of enterprises operate in multiple public cloud environments. Thus, support for multicloud environments, including available services for Google Cloud Platform (GCP), is critical for most clients. Crayon's GCP clients were only recently onboarded as a pilot, starting in January 2024, and account for roughly 3% of its coverage. Clients with heavy or sole GCP support needs may find experience limited for its cloud environments. Some client feedback indicated gaps in its FinOps expertise.


• Livingstone Group - Leader
  

  Pros:

  • Investments in multiplatform management: Livingstone's SAM MS investments increased by 10% in 2023. It augmented its branded IP and built a data platform, using cloud-native and AI tools to enhance data collection and processing. It also onboarded resources skilled at building pipelines and enabling transformation for data quality. Its data collection frameworks prioritize data sources based on quality and leverage data lakes for cleansing and faster data visibility.
  • Operational features that support success: Livingstone's repeatable processes are designed to deliver on outcomes throughout the client's life cycle. Clients are assigned a dedicated customer success director and managing consultant as first points of contact to maintain strategy and objective alignment. Its quality assurance (QA) process creates an auditable trail of deliverables designed to drive continuous service improvements.
  • Enhanced automation via AI: Livingstone has invested heavily in AI enhancements, with contract analytics and ingestion, mining data for change impacts and support for application rationalization. It provides an AI governance platform and service to support clients with end-to-end AI management and its consumption via its Acuity platform. This can be an advantage to clients availing themselves of AI innovations and the guarantee of its ROI to the business.

  Cons:

  • Slow growth in NA: Livingstone sees NA as transitioned to a mature SAM state, and its geographic strategy is to expand services there organically. However, for the past two years, this growth has not materialized. Although its continuous SAM MS NA revenue grew in 2023, it appears to be the result of existing contract expansion, not new client growth, which has remained stagnant.
  • Multiple technology layers: Although Livingstone has invested in developing its IP at multiple levels, its fragmented approach can be hard for clients to navigate. Clients must ensure that Livingstone's array of technology can still be accessed, used and managed in a central, easy-to-use delivery platform.
  • Pricing models and flexibility: Although Livingstone has made strides to improve flexibility in its MS, with scope change and service adjustments based on global/local pressures. Customer feedback still indicates issues in the renegotiating process around high pricing and scope flexibility. Livingstone might still be in the process of ramping up its contracting options, because only 8% of its clients are using the hybrid fixed/gainshare model.


• SoftwareOne - Leader
  

  Pros:

  • Client-aligned investments: SoftwareOne increased investments for its SAM MS service delivery by 51% from 2022 to 2023. Major developments involved service enhancements for FinOps, SaaS management, entitlement and data management, leveraging AI for data insights, and improved workflow automation. These are areas clients indicated required improvement in its service offering.
  • Pricing designed for clarity and value: SoftwareOne offers flexible pricing, including fixed fee, gainshare models and an ROI guarantee, along with bundling discounts. Twenty-two percent of SoftwareOne's continuous and scheduled clients use the gainshare or hybrid model, which is tied to the achievement of the client's predefined metrics and outcomes. This makes it a viable choice for clients just starting their SAM programs and trying to build their value proposition to attract investment.
  • Global resourcing and management of complex environments: SoftwareOne has the second broadest spread of resources in this research, across all regions and represented in more than 24 countries. It covers all the major CIPS vendors, as well as some less common ones. It manages a range of publishers for client engagements from five to beyond 100, and it covers device management in the range of 10,000 to 100,000.

  Cons:

  • Measuring results and driving actions: Although SoftwareOne provides a framework for measuring and delivering value to its clients, it requires improvement helping clients drive those actions to completion. It is telegraphing enhancements in the area, but this is still within its future roadmap. In light of client feedback on improving data quality and support, clients should assess SoftwareOne's new IP to ensure that it successfully closes those gaps in its service offering.
  • Decreased resources and slow revenue growth: Compared with its peers in this research, SoftwareOne was below average in resource growth, a significant area of concern indicated from client feedback. Resources decreased in EMEA, APAC and LATAM. SoftwareOne also reported revenue growth that lags behind other players in this research. Clients expanding and requiring more service delivery resources will need to clarify SoftwareOne's staffing and availability capabilities.
  • Service delivery gaps: Although SoftwareOne has increased investment in its SAM MS, client feedback indicates there are still gaps with tooling to provide continuous visibility of its service delivery and SAM tool support. POVs with the provider are useful for determining whether SoftwareOne's investments in tooling help resolve those gaps.


• Accenture - Niche Player
  

  Pros:

  • Presence in APAC: APAC is gaining momentum from a cloud adoption perspective, but has diverse customer profiles and varied requirements for cloud support. Accenture's presence in the APAC region, and its focus on clients' cloud-first journey, positions it as a value-add to clients in the region that need licensing expertise for migrations and expertise with cloud-native tools to manage consumption.
  • Coverage of strategic software and cloud vendors: Accenture reports that it can manage more than 100 software and cloud vendors — demonstrating its handling of license complexity and publishers at scale for its continuous SAM MS. This includes top-tier software publishers and support for multicloud environments. Its coverage depth is enhanced by leveraging partnerships with SAM and cloud tooling suppliers.
  • Commitment to cloud value realization: Accenture's sales strategy focuses on support for clients' cloud-first journeys. This is reflected in cross-selling of its cloud management and SAM services, investment in cloud resourcing and training, and its cloud revenue growth in FY23. Although Gartner clients note Accenture should merge its SAM services more with its cloud-first strategy, Accenture claims it remains committed to strengthening its cloud services and ensuring faster value from clients' cloud adoption initiatives.

  Cons:

  • Delivery on key SAM challenges: Although aware of key issues, details on how its services resolve challenges with software as a service (SaaS) management and discovery are lacking. A clear articulation of the methodologies or tooling used to bring about the transformational management of SaaS with its service offering is lacking. Clients should require clarity on Accenture's ability to provide SaaS central management and security, as well as SaaS-specific governance frameworks.
  • Lack of pricing models: Accenture has failed to provide details on its pricing strategy and commercial models for this research. Clients should require specifics on pricing, service changes and vendor swaps prior to engagement.
  • Gaps in service delivery for EMEA: Critical aspects for SAM MS are delivery of key services on a daily cadence. With a majority of Accenture's continuous SAM resources located in the APAC region, fewer service delivery resources in NA and client feedback validating leadership gaps in the U.K., clients in EMEA should clarify its service delivery. They should ensure a daily cadence of certain SAM MS deliverables and validate its process for resolving or escalating issues.


• Deloitte - Challenger
  

  Pros:

  • IP investments for clients: Deloitte has developed multiple proprietary tools to tackle SAM's challenges, optimize software and increase savings for its clients. Its CloudBilling 360 interface provides financial visibility to support FinOps. It is also increasing development efforts in AI/machine learning (ML) for life cycle management and licensing questions, although Gartner has limited proof points about actual delivery to clients.
  • Addressing large and complex environments: Deloitte targets large organizations (more than 50,000 devices), large cloud spending and reported management of clients with multiple Tier 1 vendors. For the cloud specifically, Deloitte covers multiple vendors through its FinOps practice. Reports from FY22 show a high average client contract value, which could mean deeper engagement with clients.
  • Complete estate visibility: Deloitte has demonstrated methodologies for reporting on complete software, SaaS and cloud estates, with processes for managing accuracy. It has multiple data sources for corroboration, health checks, and the validation of complete coverage and recognition.

  Cons:

  • Client engagement: Although Deloitte can enhance client's SAM tools, it is unclear how it engages on the governance and process sides. In addition, although its IP augments SAM tools, Deloitte's portfolio might seem fragmented to some clients and hard to leverage in a unified manner.
  • Delivering on key market challenges: Although Deloitte invests in current and future SAM challenges, it is unclear how it is addressing those challenges, especially regarding SAM discipline, and enabling clients to harness opportunities and manage risks. Client feedback in 2024 includes a compliance-oriented approach, limited to known issues. Clients with complex requirements, such as the Internet of Things (IoT), GenAI or lesser-known SaaS applications, will need to confirm Deloitte's capabilities.
  • Transformation: Deloitte's FY23 data provided limited examples of SAM maturity transformation, beyond managing current clients' contexts. Although it demonstrated capabilities to onboard clients in FY23, it provided limited examples of SAM discipline transformation across vendors and scenarios.


• EY - Niche Player
  

  Pros:

  • Geographic presence for midsize-to-large clients: EY has a large number of resources dedicated to SAM MS, across all regions, with recent growth in EMEA (17%) and the APAC region (61%). Its user base penetration and device management ranges up to greater than 100,000, with its highest concentration in the 10,000 to 100,000 range — supporting its claim to serve clients globally and at scale.
  • Innovations that expand SAM's business value: EY's investments in innovation expand the benefits of its SAM MS. Its custom solution (EY SPEACR) supports green IT asset management (ITAM) services with governance and tooling that monitor, optimize and report on sustainability metrics. For government clients and cybersecurity stakeholders, it covers open-source compliance and software bill of materials (SBOM) generation.
  • High growth and experienced staff: EY saw strong, continuous SAM MS revenue growth in both NA and EMEA. Its client growth was nearly even across all regions. It boasts more than 1,000 SAM-dedicated experts, with more than 60% having 10 or more years of SAM experience.

  Cons:

  • Gaps in proprietary tooling: Although resourcing gaps drive clients toward MS, clients also look to balance that with a provider's effective use of its IP and/or platforms to achieve speed to value. EY's asset discovery methods for SaaS and CIPS did not demonstrate how it accomplishes full visibility. It discusses methods for discovery on physical servers augmented with custom scripts, but there is no mention of proven discovery methods for "shadow" SaaS or collection of data from SaaS portals or cloud platforms. Client feedback indicates issues with service implementation and low value derived from its proprietary tools.
  • Vendor/scope changes and pricing: Although EY touts the scalability of its services, it stresses only the client's ability to expand or contract services. Clients should determine clearly before contracting whether they have the ability to switch out vendors and cloud platforms during the engagement. EY offers flexible pricing options/models; however, most of its clients are priced under the fixed-fee model — leaving questions around why most clients are not availing themselves of its hybrid models.
  • Heavy resourcing in APAC: EY derives its greatest SAM MS revenue from NA and EMEA; however, most of its resources are in APAC — evidencing heavy use of offshore resources. This may not be ideal for clients requiring on-site support and same-day task/response times. Client feedback does indicate some logistical challenges with offshore support.


• Insight - Niche Player
  

  Pros:

  • Investments to enhance cloud offerings: Insight's acquisition of SADA enhances its FinOps offering by leveraging SADA's consultancy expertise, deep knowledge and focus on GCP, which is a major evolution for Insight. It added new GCP engagements in 2023, along with 850 professionals dedicated to the GCP ecosystem. This is an option for clients looking for a SAM MS provider that supports multicloud scenarios.
  • Life cycle management with negotiation and advisory services: Insight services cover life cycle management for all software, SaaS and cloud assets, including procurement activities. Its value-add includes negotiation and advisory services as well. Insight may be a potential fit for clients with limited procurement staffing and/or skills looking to close this gap in their software life cycle management.
  • Flexible pricing models: Insight takes innovative approaches toward contracting for its SAM as a service, offering hybrid pricing models (e.g., fixed fee and success fee with self-funding options). For its scheduled SAM MS initiatives, clients can be invoiced on completion or by milestone, or fees can be returned if desired outcomes are not achieved. Insight's quarterly billing, savings guarantees and agile delivery models may be ideal for clients building the business case supporting the value of SAM.

  Cons:

  • Integration of service delivery mechanisms: Insight's articulation of its product offering did not demonstrate how its service delivery mechanisms combined to support its delivery of continuous services. Its use of commercial tooling, acquisition activity, proprietary platforms, data reporting and high-level mentions of AI failed to illustrate how these portfolio offerings integrate and contribute to their larger value delivery.
  • Lack of SAM MS delivery platform: Although Insight uses Microsoft PowerApps for service delivery and the ServiceNow platform for role-based access and reporting, it does not provide to clients a central and continuous service delivery platform. Its acquisition of Amdaris and its Advance platform could resolve that gap; however, no detail was provided on a product integration roadmap for the tool. Clients claim that it needs to improve its offering, and the lack of a single, consolidated interface is limiting.
  • Declining regional continuous services revenue and clients: Insight's NA and APAC continuous services revenue and client growth have declined since 2021 and are below the average for peers in this research. Moreover, NA resources have also declined, and client feedback indicated some impacts on its delivery. Clients should evaluate whether it is sustaining market interest for its continuous SAM MS in NA and APAC, relative to its other non-SAM service offerings.


• ITAM solutions - Niche Player
  

  Pros:

  • Investments made to address on-premises software challenge areas: ITAM solutions' vision focuses on trends and challenges affecting client value delivery for SAM. Its recent investments have targeted process automation and contract analysis using AI and ML in its own tooling to address discovery of hardware and on-premises software. Its discovery and inventory services are able to customize solutions and processes to cover gaps left by third-party tooling or for clients without tools.
  • Flexible pricing models: ITAM solutions offers gainsharing, fixed cost, ITAM service credits, flexible terms, vendor scope changes and an option to switch SAM tooling (including migration support). However, it didn't report the number of clients leveraging these models. In addition, its service packaging models are designed to accommodate clients with entry-level needs and those with needs outside their standard packages.
  • SAM tooling partner ecosystem: ITAM solutions uses partnerships for SAM tooling and covers a broad assortment of vendors in that market. These tools help sustain its service offering and its mechanisms for delivering continuous SAM services. Clients using lesser-known SAM tooling may benefit from this expertise outside the major SAM tool vendors.

  Cons:

  • Limited geographic presence: With no presence in NA or LATAM, ITAM solutions' geographic coverage is limited primarily to EMEA. Although ITAM solutions claims to be expanding its global footprint, it hasn't demonstrated the effectiveness of this strategy, and feedback indicated it provides limited offshore support. It may not be a potential fit for enterprises requiring a SAM MSP with global reach.
  • Reduction in clients and resources: Most of ITAM solutions' revenue growth is focused in EMEA, on the continuous SAM MS side. However, this revenue increase is not from expanding its continuous SAM MS clients — ITAM solutions show a decline in clients and resources for its continuous SAM MS. Some client feedback indicated concerns about skills consistency, which should be confirmed by clients prior to engagement.
  • Limited engagements with Amazon Web Services (AWS) and GCP platforms: ITAM solutions states that its FinOps services cover all cloud vendors; however, it has a limited number of AWS and GCP clients. Most of its experience is with the management of the Azure platform. Clients with multicloud environments should ask for proof of value (POV) in managing cloud platforms outside of Azure when engaging with them.


• KPMG - Challenger
  

  Pros:

  • Dedicated local presence: KPMG operates in more than 30 countries and has resources in every region. It has five centers of excellence (COEs) in the U.S., U.K., Germany, India and Australia, and most include a team of approximately 20 resources. Its India COE has more than 70 subject matter experts who deliver local engagements and provide offshore support to international engagements.
  • Experience managing at scale: KPMG's service offering covers more than 150 vendors. The vast majority of its continuous MS clients have IT estates spanning 10,000 to 50,000 devices, and roughly 45% have more than 50,000.
  • Experience with established SAM tools: KPMG has strong alliances with Flexera and ServiceNow. Its consultants are certified with Flexera and have Elite partner status with ServiceNow, delivering implementation and operation of solutions for both. Its KSAM tool, and K-Scan for discovery, supplements tooling for clients without commercial solutions. This increases SMBs' and other small clients' ability to achieve the full value of its offerings.

  Cons:

  • Service-level framework designed around third-party tools: KPMG's SAM MS offering applies a variable set of service reporting levels based on "out of the box" functionality of SAM tools. However, details were not provided on how this framework applies to clients without SAM tools. KPMG does provide proprietary tooling, such as discovery and inventory scripts. However, their approach lacked details regarding the management of SaaS and noninstance data.
  • Limited adoption of pricing flexibility: Although KPMG states that it is open to hybrid fee structures and gainshare models, most clients are fixed-fee. Data shows only one client priced under the hybrid fixed-fee/gainshare model. Clients looking for a provider offering broader pricing options and guaranteed ROI may not find KPMG a good fit.
  • Response to client challenges: KPMG identifies valid client challenges; however, it lacked detail on how it resolves those complex scenarios. Limited, integrated SAM MS tooling or service was demonstrated to address proactive compliance. This leverages change management capabilities; unified ITAM and FinOps; data and support for IT resilience; and consumption management for robotic process automation (RPA), IoT and edge technologies.


• Noventiq - Niche Player
  

  Pros:

  • Market presence in EMEA and APAC: Noventiq has the top-third highest count of resources for EMEA and APAC among participants in this research for continuous SAM MS. It has 100% concentration there and the ability to manage clients across all device sizes. The APAC region is growing in its requirements for cloud maturity support, and smaller MSPs with cloud offerings are in demand because of their flexibility. Strong resourcing, FinOps and cloud service delivery, along with steady revenue growth in APAC, make it a potential option for clients in the region looking for SAM MS partners.
  • Increases in customer success management (CSM) resources: Noventiq's CSMs grew from 10 to 22 in 2023. Its service improvement strategies involve regular input from clients and higher management (e.g., weekly project meetings, project review and lessons-learned sessions). These checkpoints, along with consultant peer reviews, ensure robust QA for each deliverable. Success management structures include a dedicated service manager and driving follow-up actions to close.
  • Innovative pricing and composability: Noventiq offers multiple pricing models, including fixed-price, scope-based (per device) and outcome-based (cost avoidance and audits). It sets a minimum service term of 12 months and supports monthly adjustments to platforms and vendors. This provides clients with necessary options when priorities shift. Price adjustments are also made for changes in SLAs.

  Cons:

  • No geographic support strategy for NA or LATAM: Noventiq reported revenue for both NA and LATAM for FY23, but its geographic strategy does not provide a roadmap for sustained support for these regions. Because it provided no case studies for NA and LATAM clients, Gartner was unable to determine how its business model supports clients outside EMEA and APAC.
  • Lacks approach for modern consumption needs: Although cognizant of client requirements for SAM, Noventiq lacked solutions for responding to and resolving those needs. Its approach to SaaS governance and transformation made no mention of major SaaS vendors covered nor discovery methods used to identify "shadow" SaaS. Noventiq lacks a proprietary platform with a "single pane of glass" view for SaaS management or one to manage cloud consumption, when tools are unavailable.
  • Reliance on third-party SAM tools: Noventiq depends on clients' existing SAM tools. Noventiq may not be a potential fit for clients looking to leverage its SAM MS for proprietary tools to deliver comprehensive and complete discovery, inventory or metering.


• SHI - Niche Player
  

  Pros:

  • Scope and pricing adjustments: In fostering recognition and adjustments to client plans and services when their priorities shift, SHI provides various flexible pricing models. These models accommodate pricing reviews, scope and vendor changes; incentivize deeper commitments; and offer gainshare/self-funding options. SHI reports that 25% of its continuous and scheduled clients leverage their gainshare/self-funded pricing models, demonstrating its adoption.
  • Experience and data to enhance its proprietary tooling: SHI has invested significantly in developing a continuous delivery platform so clients can view, track and manage deliverables, milestones and progress. It recently released its Oracle partner-verified SODA solution for discovery and inventory of Oracle product features, options and management packs across a client's hybrid environment. It also enhances software normalization using ML by adding its own data to enrich pretrained models.
  • Focus on its continuous SAM MS growth: SHI experienced year-over-year client and revenue growth in NA for its continuous SAM MS — demonstrating its viability in the NA market. It had a 55% increase in clients from FY22, tracking with its increased continuous SAM MS revenue growth. This, coupled with its SAM MS investments, evidences a commitment to steadily improve its SAM MS offering.

  Cons:

  • Geographic strategy focused in NA: Ninety-seven percent of SHI's SAM MS revenue comes from NA, and its resources are located in NA (80%) and EMEA (20%). Although it markets support to clients worldwide, its service delivery and resources are in the U.S., Canada, U.K., France and Romania. Some Gartner clients indicate issues with support, personnel turnover and communication. Prospective clients should work with SHI to clarify their delivery and local engagement capabilities.
  • Vendor scope: SHI reports, on average, fewer than five vendors under management for its SAM MS clients. SHI's rationale behind it is that they enable clients to internalize the governance of other vendors. Although SHI reports covering most top software, SaaS and cloud vendors, clients should assess their service requirements for the management of larger portfolios that include long-tail vendors.
  • Limitations around specialty software management: SHI states that its services are not well-suited for client organizations that require extensive security certifications and those that heavily use engineering software. They do, however, report clients in both manufacturing and public-sector industries. Prospective clients in these industries should thoroughly review their requirements with SHI to determine whether they are a good fit.

Reference

• Gartner, Magic Quadrant for Software Asset Management Managed Services, 26-Aug-2024, ID G00802062

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