Report:

Magic Quadrant for Source-to-Pay Suites

Top Vendor Products for Source-to-Pay Suites in 2025

• Coupa
• GEP
• Ivalua
• Oracle
• SAP

Source-to-Pay Suites Vendor Product Comparisons 2025

• Coupa - Leader
  

  Pros:

  • Product vision: Coupa's comprehensive vision for its source-to-pay solution offers advanced customers the tools to find additional ROI opportunities. It continues to invest in a strong mix of innovative solutions such as product expansion, GenAI, built-in automation tools and community intelligence.
  • Deployment models: Coupa offers a variety of options for deploying its S2P solution, ranging from standard multitenant to partner- or customer-managed cloud options. It also offers Federal Risk and Authorization Management Program (FedRAMP) options that are highly attractive for customers in the public sector.
  • App marketplace: Coupa offers various prepackaged applications from third-party developers via its App Marketplace. Customers can extend the capabilities of Coupa's product with minimal effort, as some of these apps can be deployed with a single click to activate nonstandard functionality.

  Cons:

  • Customer support: While Coupa has been under new ownership for over a year, the impact of headcount reduction from the ownership change appears to linger for its customer support operations. Gartner clients have reported inconsistencies with Coupa's customer support, requiring them to take a more active role to ensure timely resolution.
  • Sales execution: Gartner clients continue to routinely cite Coupa as challenging to negotiate with and requiring more time and effort to reach a final agreement. This negotiation challenge affects both initial acquisitions and license renewals requiring entitlement changes to match customers' evolving business needs.
  • User interface (UI): As a wave of updated UIs appeared across the S2P landscape, Coupa did not have major updates to its UI during the evaluation period. Customers should review Coupa's roadmap if this is a concern.


• GEP - Leader
  

  Pros:

  • Product offerings: GEP's product offerings provide a true platform-as-a-service (PaaS) to customers — GEP QUANTUM. Customers can use its platform-based development environment to customize the S2P solution without changing the core code and ensure add-on development works seamlessly with the rest of the solution. GEP also offers its CLICK integration layer for simplified integrations with external systems.
  • Bring your own LLM model support: GEP's product supports large language models from a range of major AI vendors. This allows customers to match the best LLM model to each specific use case in their source-to-pay processes.
  • Product development resources: GEP has a large development team devoted to its S2P solution and spends a larger-than-average percentage of its revenue on R&D. Its dedicated resources allow for co-development with customers without sacrificing the core product roadmap.

  Cons:

  • App marketplace: GEP's app store may not have as many third-party solutions. Prospective buyers who require extensive add-ons should evaluate whether GEP's platform-based development would be sufficient to fill any gaps in capabilities.
  • Customer support: The average number of outstanding support tickets for GEP's customers is higher than those of other S2P vendors. Customers should evaluate how GEP's support model matches their requirements if they have a high number of nonstandard use cases.
  • Optional product releases: GEP allows customers the option to take new product releases or not, which, based on their business requirements, may delay them from leveraging modern functionality. Prospective buyers who choose to opt out of new product releases may introduce security or support issues.


• Ivalua - Leader
  

  Pros:

  • Comprehensive product capabilities: Ivalua's product offers robust capabilities that excel especially in sourcing, supplier management, procurement and UI/user experience (UX). Ivalua also works with multiple LLMs to offer GenAI capabilities to its customers, as well as a bring-your-own GenAI provider option.
  • Operation support: In the past year, Ivalua has seen a significant improvement in the percentage of customers within one to two versions of their current solution. It also increased the number of data centers and security certifications for its S2P product, including FedRAMP support.
  • Configurable product delivery models: Ivalua offers multiple deployment models and has built a PaaS that allows a higher degree of configurability. Customers that require a highly tailored solution can customize Ivalua without touching its core code.

  Cons:

  • Customer experience: Ivalua scored slightly below average in customer satisfaction compared to other vendors in this research. Prospective buyers should evaluate Ivalua's customer success programs to ensure they meet their requirements.
  • Geographic strategy: Ivalua's market strategy prioritizes organic, customer-led growth within regions in which it operates and supports invoicing compliance in 40 countries across these regions. Prospective buyers outside of the regions currently supported should ensure Ivalua can meet their geographic requirements.
  • Sales execution: Ivalua's total customer base remains smaller than many of the other vendors evaluated, as it added fewer S2P customers in 2023. Potential customers may not have as many peer connections to share best practices and should evaluate Ivalua's customer community programs.


• Oracle - Leader
  

  Pros:

  • Organizational viability: Oracle has generated above-average customer growth over the evaluated period with its stable leadership team and no significant employee turnover. The growth rate and organizational stability indicate strong resilience against volatilities, which should be attractive for prospective buyers looking to secure a long-term contract.
  • Vertical strategy: Oracle offers packaged extensions to support unique vertical use cases and allow third-party development that can be used across the Oracle customer base. Oracle also controls the hardware, database and hyperscaler layer, which enable customers to get deeper support for niche, non-software-related requirements beyond what other solutions offer.
  • GenAI strategy: Oracle has a robust strategy for delivering GenAI-based innovations, which includes delivering embedded functionality via Cohere. However, customers can embed their preferred AI models as desired via the Redwood UI page extensibility capabilities.

  Cons:

  • Product awareness: Oracle does little to promote sourcing and procurement technologies outside the scope of a larger Oracle Fusion deployment. Users of Oracle's older on-premises procurement solutions are often unaware of Oracle's cloud S2P solution and the significant improvements it provides, which may create difficulties in change management and user acceptance for prospective buyers migrating from an Oracle on-premises S2P solution.
  • Non-Oracle Fusion ERPs: Oracle Fusion Cloud Applications are designed to deliver business impact to a full stack Oracle deployment that includes the technology and expertise of the Oracle portfolio. Prospective buyers who use non-Oracle capabilities should carefully assess the loss of business impact in transitioning Oracle's S2P solution to a non-Oracle technology ecosystem.
  • Deployment model: Oracle Fusion does not offer deployment options other than public cloud. Prospective buyers who require specific deployment models other than public cloud or are migrating from an Oracle on-premises S2P solution should evaluate other available options and their feasibility.


• SAP - Leader
  

  Pros:

  • Global scope: SAP continues to demonstrate and prove its ability to deploy and support an S2P solution that meets global requirements and high transaction volumes. Its integration options support various back-end ERPs with the potential to span a network of suppliers in 190 countries.
  • Supplier network: SAP has the largest supplier network in the industry and continues to invest in supplier-facing capabilities to reduce friction for suppliers' participation. Prospective buyers can expect to collaborate with suppliers without fees through SAP's supplier network, and suppliers can obtain advanced capabilities by paying license fees.
  • Product strategy: SAP's product roadmap includes significant GenAI capabilities and leverages other products in its portfolio, such as using Fieldglass to deliver functionality into Ariba without requiring customers to buy additional licenses. SAP is also adding user aids like WalkMe to improve the user experience.

  Cons:

  • Self-administration: SAP Ariba does not make all of its configurations available to customers without SAP's support team. Prospective buyers who desire high levels of control over their system should ensure configurations available for SAP Ariba match their expected use cases.
  • Support operations: SAP Ariba disclosed the longest average open ticket time and a below-average Net Promoter Score when compared to what other vendors reported to Gartner in this research. Customers with a large number of edge use cases should evaluate how well SAP Ariba can support them with standard configurations.
  • Sales execution: Based on Gartner estimates, while SAP Ariba's overall year-over-year revenue growth is the largest among peers, SAP Ariba had an average sales growth rate by percentage for the enterprise procurement software market. Gartner forecasts that sales growth for the procurement market will increase over the next five years, so potential customers should monitor SAP's continued market traction.


• Esker - Challenger
  

  Pros:

  • Sales strategy: Esker has a strong direct sales force for both new and existing customer sales. It also offers enterprise pricing models for unlimited usage with no planned upcharge to access GenAI functionality. For regions without its direct presence, Esker leverages channel partners to enable sales activities.
  • Strong foundation in finance: Esker has a long history in the accounts payable invoice automation (APIA) and order-to-cash markets. Prospective buyers looking for a source-to-pay solution with strong support in finance requirements should consider its finance foundation an advantage.
  • Financial viability: Esker has been both cash flow positive and profitable with faster overall growth than the industry as a whole, indicating strong financial viability and resilience to volatility. As a publicly traded company, customers also have access to fully audited financial statements to directly monitor Esker's financial health.

  Cons:

  • Vertical strategy: Esker's product is a general-purpose solution with a limited vertical-specific strategy. Prospective buyers who need deep direct material or service procurement support should evaluate whether Esker's limited vertical capabilities can meet their needs.
  • Self-administration: Not all administrative functions of Esker's product are available to customers, which restricts the ability to self-administer the solution. Prospective buyers looking for a high level of control without vendor involvement should evaluate and consider if key functionalities and settings are available.
  • Bring your own GenAI model support: Esker does not currently support customers bringing their own GenAI solution to its product. The company only supports OpenAI large language models (LLMs) from Microsoft Azure, which may be challenging to address for prospective buyers using a different GenAI solution in their current source-to-pay processes.


• JAGGAER - Visionary
  

  Pros:

  • Product strategy: JAGGAER has a strong understanding of the evolving needs of procurement around top priorities such as advanced sourcing and spend optimization, end-to-end AP automation and supplier management. It has aligned its product strategy to develop capabilities in support of the market's priorities, including automation and analytics for delivering better and faster decision making.
  • Product capabilities: JAGGAER's product has strong capabilities across a breadth of functionality, including sourcing, supplier management and procurement. It is also delivering key AI use cases (e.g., Chat with Your Contract, GenAI-powered resolutions on supply chain nonconformities) to support task automation and navigation across the suite.
  • Industry-specific extensions: JAGGAER provides multiple add-ons, configurations and capabilities for specific industries with additional requirements for its S2P tool (e.g., manufacturing, life sciences, higher education/public sector). Its roadmap includes multiple additions to this feature set, including intelligent recommendations for suppliers, remediating nonconformities and make-versus-buy decision support for manufacturing.

  Cons:

  • Change of ownership: Vista Equity Partners, a private equity firm, acquired JAGGAER from Cinven in August 2024. Customers and prospects of JAGGAER should monitor the impacts of this transaction as it could lead to strategy and operational changes that could impact customers' strategic priorities.
  • Customer experience: JAGGAER's average number of days to resolve support tickets is higher than other vendors in this evaluation.
  • Sales execution: JAGGAER's pricing model can include price increases each year of the contract, which may be challenging for prospective buyers with an inflexible budget. It also has the second fewest number of new full S2P customers added during the evaluation period. Prospective customers should confirm that JAGGAER's licensing model conforms to their annual budgetary expectations.


• Zycus - Visionary
  

  Pros:

  • Investments in AI: Zycus develops AI functional modules of its Merlin AI product line outside the normal product codebase, allowing it to quickly iterate on AI functionality without accruing technical debt in the main codebase. It has proven its ability to deliver a strong pipeline of GenAI and agentic AI use cases, with Merlin Intake Agent and the AP SmartDesk release.
  • Brand awareness: Zycus continues to aggressively invest in both sales and marketing at rates higher than the market average to increase and maintain its brand awareness. The Merlin AI brand, in particular, is cited by Gartner clients as a reason they engaged with Zycus.
  • Customer experience: Zycus was among the best for support ticket closing time and the number of tickets generated by customers compared to other vendors evaluated in this research. Customers can configure 90% of its product, and it also provides a Smart Admin function that automatically transports configurations from test environments to procurement environments.

  Cons:

  • Scalability: Zycus has fewer proof points of customers using its complete S2P suite at very high volumes compared to other vendors in this research. While it has large customers rolling out the complete suite, prospective buyers in large multinational enterprises should evaluate Zycus' ability to support their exact use cases.
  • Global coverage: Zycus is still building out support and functional requirements for Latin American countries. Prospective buyers with significant operations in Latin America should ensure that Zycus is capable of meeting their support and product expectations.
  • Implementation cycle time: Zycus has, on average, the longest average implementation time compared to other vendors in this research. Potential customers should review implementation plans to ensure they match their project expectations and identify areas where work can be shortened.


• ebidtopay - Niche Player
  

  Pros:

  • Pricing model: ebidtopay's customer-friendly pricing model allows customers with smaller budgets to access its solutions without losing functionality. It also offers fixed-price implementations with a true enterprise (i.e., unlimited usage) licensing model.
  • Sales and support network: ebidtopay's network of resellers and distributors sell its solution to end users, and some even provide Level 1 support to customers. This allows highly localized sales and support for customers while enabling ebidtopay to grow in new regions without robust local staffing.
  • Direct material procurement: ebidtopay offers an array of direct material sourcing, procurement and management capabilities that are more difficult to find in cost-effective solutions. This is especially valuable for prospective buyers who want to run both direct and indirect spend through their S2P solution.

  Cons:

  • Geographic coverage: ebidtopay continues to focus its operations on Europe, where its primary customer base and support organization are located. Prospective buyers should closely evaluate ebidtopay's ability to implement and support in their regions, especially those operating in Asia and Latin America.
  • Operational resources: ebidtopay has a smaller development team compared to other vendors in this research. Prospective buyers should evaluate how well ebidtopay's near-term roadmap aligns with their expectations.
  • Brand visibility: ebidtopay does not have a strong brand presence outside of Europe, which may make it difficult to get executive buy-in. Prospective buyers should consider whether putting in additional effort to earn executive buy-in is justifiable compared to other well-known solutions.


• Mercado Eletrônico - Niche Player
  

  Pros:

  • Marketplace: Mercado Eletrônico's product specializes in building a solution that connects buyers and suppliers in a mutually beneficial marketplace. This is extremely beneficial for customers looking to start sourcing and buying quickly with engaged suppliers.
  • Pricing model: Mercado Eletrônico's pricing model is the only one in this research that can be fully funded by suppliers, which could bring the buyer customer's cost down to zero or even make procurement a profit center. This is a unique advantage for prospective buyers, as charging suppliers for participation is usually considered a source of friction to the supplier rather than a value-add.
  • Implementation time: Mercado Eletrônico's active supplier network reduces onboarding time to drive quick product implementation time, which is significantly less on average than other products evaluated in this research. Prospective buyers looking for a quick time to value should consider Mercado Eletrônico's implementation speed as a key advantage.

  Cons:

  • Limited coverage outside Latin America: Mercado Eletrônico is expanding its operations outside of South and Latin America, where it's well-known, but its global operation is still limited. While Mercado Eletrônico has customer growth and support in North America and Europe, prospective buyers in those regions should ensure Mercado Eletrônico can sufficiently support their operations.
  • Brand visibility: Mercado Eletrônico has a small marketing team compared to other vendors in this research and does not have a strong brand presence outside of South and Latin America. Prospective buyers may need to spend more time and effort to earn stakeholder buy-in and user acceptance for Mercado Eletrônico compared to other vendors.
  • Self-administration: Only about 70% of ME Source-to-pay's administration functions are available for customers to access. Prospective buyers looking for a solution they can self-administrate should evaluate whether key functionalities and settings are available.


• Synertrade - Niche Player
  

  Pros:

  • Customer support: Synertrade offers around-the-clock support in nine languages for direct support and via a chatbot that can support any language. Additionally, 90% of Synertrade's solution can be configured by the customer, reducing the number of configuration support tickets and helping reduce implementation costs.
  • Partner strategy: Synertrade leverages go-to-market partners to expand its market coverage outside of what its direct sales team can support. Prospective buyers can connect with its channel partners, typically adjacent technology providers or consulting companies, to access its services outside the areas where Synertrade would typically directly support.
  • Pricing strategy: Synertrade provides all customers with fully itemized pricing, which is rapidly disappearing in the S2P market. The detailed price breakdown allows customers to fully understand the cost of each piece of functionality they are procuring.

  Cons:

  • Sales execution: Synertrade had the lowest new customer acquisition and existing future sales funnel among the vendors evaluated in this research.
  • Low focus on innovation: Synertrade's roadmap prioritizes UX/UI and extending existing functionalities rather than adding advanced functionalities and GenAI support. Customers should evaluate Synertrade's long-term roadmap and determine its ability to confirm alignment with their evolving needs.
  • Brand awareness: Synertrade has the smallest marketing team among the vendors evaluated in this research and is not well-known outside of Europe. Prospective buyers in other regions may have difficulties getting stakeholder buy-in.


• Zhenyun Technology - Niche Player
  

  Pros:

  • Direct material capabilities: Zhenyun has developed a strong set of capabilities related to direct material procurement that would normally be executed inside the ERP for many of its customers who do not have traditional ERP solutions for handling transactions. Prospective buyers without access to ERP solutions should consider its direct material capabilities an advantage.
  • Licensing cost: Zhenyun leverages its low corporate overhead in China to drive a more aggressive pricing strategy compared to most other vendors in this research. Zhenyun was the only vendor with decreasing licensing costs over the past year.
  • Deployment model: Zhenyun supports all deployment models, from on-premises to all cloud types, as well as single or multitenant. Prospective buyers who must match the technical deployment with specific requirements should consider its flexibility an advantage.

  Cons:

  • Product functionality outside China: Zhenyun is a China-native technology company, and a vast majority of its customers are based in China or China subsidiaries of non-Chinese companies. Prospective buyers not based in China or Southeast Asia may not have access to some functionality, such as marketplaces that are only available in China at this time.
  • Partner strategy: Zhenyun primarily sells directly and does its own implementations, which may require consultants and third-party developers extensive ramp time to support Zhenyun's solution. Prospective buyers with a large network of partners should consider the implications of its lengthy implementation period for partners.
  • Geographic support coverage: Zhenyun's support is all located in China and only offers native support for five languages. Prospective buyers outside of China should evaluate if Zhenyun's current support model will meet their requirements.

Reference

• Gartner, Magic Quadrant for Source-to-Pay Suites, 24-Mar-2025, ID G00809887

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