The Forrester Wave™: Integration Platform As A Service, Q3 2025

Integration Platform As A Service Vendor Product Comparisons 2025

Key features and pros and cons of top Integration Platform As A Service products:

Boomi - Leaders

Pros:

Excellent tools for building, testing, and governing AI agents
Above-par ease of use through AI assistants
Highest publicly disclosed SLA (99.99%) with strong financial credits (10% to 100%)
Strong feedback from partners, with prominent GSI praising Boomi as the best iPaaS vendor
Clear investment priorities and willingness to make strategic acquisitions
Experienced technical consultants supporting customers through customer success organization

Cons:

Offers fewer generally available connectors than most vendors in this evaluation despite recent investments

IBM - Leaders

Pros:

Strong and broad integration support through powerful API management, multiple types of message brokers, and comprehensive B2B capabilities
Superior support for customer adoption with CSMs for every customer and included services for rapid value
Step debugger, testing framework with mocking and code coverage analysis, and end-to-end transaction visualization
Features tailored to leveraging IBM watsonx and other AI services for adaptive automation
Strong customer praise for support and engagement through CSMs, architects, and product leadership
Simple pricing metered by transaction volume

Cons:

Limited hosting regions at the time of evaluation compared with other vendors
Customers would like to see more features for DevOps and AI project support (RAG, autonomous AI agents)

Workato - Leaders

Pros:

Top-notch tools to create and publish AI agents
Superb ease of use including AI assistance to create new workflows and modify existing ones through natural language
AI suggestions for improvements in cost, security, and operational design quality
High R&D spend with much dedicated to AI
Testing framework ensures quality
Customers praise ease of use and support, likening it to family
Formalized adoption framework and easy product documentation

Cons:

B2B integration is minimal, including basic EDI in the product and a resell of Orderful
API gateway has a scarcity of policies making it unsuitable for many use cases
Partner ecosystem is smaller than more established incumbents

MuleSoft - Strong Performers

Pros:

Top-end operational tools with customizable dashboards and end-to-end visualizer of runtime transactions
Powerful API management bundle appeals to those who want iPaaS to support an API program
Above par testing and debugging with step debugger, testing framework, and other tools
Strong satisfaction with attentiveness to customers and product documentation
Formal adoption methodology and proactive interventions for low-adoption customers
Strong partner ecosystem

Cons:

High cost is a ubiquitous complaint
Declining interest in MuleSoft from GSIs
No agent-building feature in MuleSoft Anypoint Platform at time of evaluation (customers can buy Agentforce separately)
Ease of use has declined because MuleSoft retired Flow Designer
Level of Java Virtual Machine expertise needed to make runtimes perform well

Oracle - Strong Performers

Pros:

Broad range of hosting regions and private regions in client data centers for data sovereignty requirements
Variety of message broker types to suit different asynchronous use cases
Well-rounded capabilities in data, B2B, and process integration
Consumption-based pricing with discounts for SaaS bundles and ability to use OCI credits
Jointly managed and fully managed professional services spanning OCI beyond just integration
Product team praised for engaging with and listening to customers

Cons:

Self-managed deployments limited to an agent that shunts data to Oracle Cloud
API gateway's paucity of policies makes it unsuitable for many synchronous use cases
More advanced AI capabilities were not released at time of evaluation
Customers looking forward to fulfillment of near-term AI roadmap

SnapLogic - Strong Performers

Pros:

Rich features for data integration including support for RAG, data lineage, unstructured data, and replication
Superior overall ease of use with AI assistance embedded in the product
Building of AI agents surpasses most vendors in evaluation
High R&D budget with significant portion dedicated to AI and UX
Customers praise ease of use and customer support
Strong relationship with partners

Cons:

B2B integration limited to basic EDI
Testing and debugging require modifying runtime code to insert mocking actions
Partner ecosystem is smaller than other vendors in evaluation
Customers would like to see enhancements to observability APIs and dashboards
AI agent building is not as simple as it could be

Informatica - Contenders

Pros:

Wide range of tools for RAG, data quality, unstructured data, data governance, and replication
Managed file transfer, partner management with self-service onboarding, and robust EDI support
Strong data and B2B integration capabilities
Managed implementation and tiered support levels available
Roadmap emphasizes tools to build AI and AI-based productivity improvements

Cons:

Vision emphasizes data in the cloud but places minimal emphasis on application integration
API gateway lacks policies making it unsuitable for many use cases
Lacks tools for building AI agents other than connectors to a couple of LLM providers
Offerings for application integration and business process automation are lacking
Customers note product has become more of a data management platform but less ideal for general or application-focused integration
Did not provide reference customers for this evaluation

Jitterbit - Contenders

Pros:

Good ease of use and accessible to citizen integrators
Low-code bundle for building apps in addition to integration
Focus on EDI with partner management and templates for common EDI players like Walmart and The Home Depot
Data plane can be hosted in both customer's network and Jitterbit's cloud
Unique pricing with free nonproduction connections and metering by number of connections for predictable costs
Customers highly praise cost predictability and close relationship with the company

Cons:

Many connectors currently only supported in self-hosted deployments
Jitterbit's cloud only offers three primary host regions, supported by three secondary regions
Breadth of partnerships below par
Forrester doesn't hear GSI vendors express interest in Jitterbit
Roadmap is opaque and not open to the public
Some customers cite challenges with DevOps

Microsoft - Contenders

Pros:

Enormous number of global hosting regions as Azure-native service
Option for on-premises hosting of the data plane runtime
Strong SLA backed by Azure
Massive library of connectors
Multiple message brokers to suit any use case
Large partner ecosystem with GSIs reporting strong and growing iPaaS partnership
Customers praise Logic Apps' scalability and reliability

Cons:

Lacks AI-based assistance tools such as using natural language to generate workflows
Lacks features for building AI agents or bringing agentic decisioning into workflows
Pricing predictions can be difficult due to metering by executed actions plus compute size and data retention
Customers would like to see more transparent roadmap and better API management bundle
Did not provide reference customers for this evaluation

SAP - Contenders

Pros:

Data plane hosting in above-par number of regions with global control plane options for data sovereignty
Distinctive Integration Advisor guides architects through selecting best-fit technologies and integration styles
Significant set of prebuilt assets for SAP-centric integration
Transparent consumption-based pricing on website
Discounts for integrating SAP applications make cost appealing to SAP-centric buyers
Customers love high availability and prebuilt assets for SAP applications

Cons:

SLA starts at 99.5%, lower than most with lower monetary guarantees when breached
Business process model and notation-based UX is less intuitive than most evaluated
Few features beyond basic data transformation and connectors to data stores for data integration
Buyers unable to benefit from SAP discounting may find better value from more feature-rich competitors
Some customers note a learning curve
Did not provide reference customers for this evaluation

FAQs

Q: Which vendors are Leaders in 2025?

A: Boomi, IBM, Workato

Q: What does "Leader" mean in Forrester Wave terms?

A: Leaders in the Forrester Wave demonstrate strong current offerings and robust strategies. They score high on both the vertical axis (current offering strength) and horizontal axis (strategy strength). Leaders typically excel across multiple evaluation criteria including vision, innovation, roadmap, partner ecosystem, capabilities, and customer feedback.

Q: How do I interpret a Forrester Wave?

A: https://www.forrester.com/policies/forrester-wave-methodology/

Report:

Top Vendor Products for Integration Platform As A Service in 2025

Integration Platform As A Service Vendor Product Comparisons 2025

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FAQs

Q: Which vendors are Leaders in 2025?

Q: What does "Leader" mean in Forrester Wave terms?

Q: How do I interpret a Forrester Wave?

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