Magic Quadrant for Cloud ERP Services
Gartner defines cloud ERP services as services provided by third-party systems integrators to assess needs, implement solutions and evolve platforms that are transforming their back-office systems via the implementation of cloud-based ERP solutions. A cloud ERP solution is a set of applications (SaaS) that are sold/marketed as integrated products to support organizations. These integrated products include financial management (FM) functionality, human capital management (HCM), supply chain management (SCM) and other administrative ERP functionality.
No strategic planning assumptions provided.
Vendors must, among other requirements:
A: This research covers cloud ERP services provided by third-party systems integrators to assess needs, implement solutions, and evolve platforms for transforming back-office systems via cloud-based ERP solutions. It evaluates 19 providers across capabilities including technology-agnostic assessment, implementation, change management, ongoing evolution and support, and services across Microsoft Dynamics 365, Oracle Fusion Cloud ERP, SAP Cloud ERP, and Workday platforms.
A: IT leaders and enterprise buyers should use this research to evaluate and select providers of cloud ERP services as part of their composable ERP strategy. The research is particularly valuable for organizations seeking to modernize their ERPs and drive better business outcomes. Users should not simply select providers in the Leaders quadrant but should consider their specific requirements, as providers in Challengers, Visionaries, or Niche Players quadrants may be more appropriate for particular engagements. The companion Critical Capabilities research provides detailed analysis with scoring based on specific use cases.
A: Mandatory features include: (1) Ability to provide services on cloud ERP solutions (SaaS and PaaS) across all phases - assessment, implementation, and ongoing managed services, excluding IaaS-based solutions; (2) Ability to provide business consultancy, data transformation capabilities and tools, and change management; (3) Domain expertise on business requirements and industry expertise for client engagements.
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A: Ability to Execute evaluates providers on current operational performance, delivery quality, customer satisfaction, and market execution. It focuses on what vendors are doing well today across product/service delivery, viability, sales, customer experience, and operations. Completeness of Vision assesses providers' strategic direction and future positioning. It evaluates their understanding of market trends, innovation capabilities, product strategy, business model evolution, and strategic focus on industries and geographies. Essentially, Ability to Execute measures current performance while Completeness of Vision measures strategic vision and future readiness.