Report:

Magic Quadrant for Contract Life Cycle Management

Top Vendor Products for Contract Life Cycle Management in 2025

• Agiloft
• Docusign
• Ironclad
• Malbek
• Sirion

Contract Life Cycle Management Vendor Product Comparisons 2025

• Agiloft - Leader
  

  Pros:

  • Market Understanding: Agiloft demonstrates a strong understanding of end-user challenges, collaboration with customers and evolution of buying behaviors. Its vision for the evolution of CLM includes AI-driven intelligence that will anticipate actions combined with agents to execute and frictionless integration of contract data with enterprise systems.
  • Product: Agiloft has strong product capabilities across both core and advanced contract analytics features. The acquisition of Screens in January 2025 accelerated its automated contract review capabilities.
  • Offering (Product) Strategy: Agiloft offers many deployment models, is noted by customers for its configurability and integrates with many enterprise applications through an embedded iPass solution. It partners with OpenAI and Anthropic for native AI features, and supports a limited, bring-your-own-LLM approach to creating AI agents using its Prompt Lab feature.

  Cons:

  • Customer Experience: Agiloft had a customer retention rate of 95% during the evaluation period. Feedback from Gartner client inquiries and Peer Insights reviews is mixed, with customers citing varied experiences with implementation and configuration, customer support, and AI maturity.
  • Geographic Strategy: Agiloft's core markets remain North America and Europe, with a primary focus on U.S./Canada, U.K. and EMEA organizations doing business in English. It relies on partners for broader international expansion. This approach, coupled with limited resources outside the U.S. and low nondomestic revenue, is a consideration for organizations operating outside these regions.
  • Vertical/Industry Strategy: Agiloft's approach to CLM is largely industry-agnostic. It is present in multiple industry verticals, but lacks packaged, industry-specific configurations (except for healthcare). The vendor has not yet attained FedRamp authorization.


• CobbleStone Software - Challenger
  

  Pros:

  • Offering (Product) Strategy: CobbleStone Software offers multiple hosting options, including public and private cloud, along with perpetual licenses on-premises. CobbleStone Contract Insight Enterprise Edition is now available via Google Marketplace, and is expanding to include an application marketplace where users and partners can post and share solutions.
  • Sales Strategy: CobbleStone Software demonstrates a strong, multifaceted sales strategy with a clear and consistent target customer approach. It also emphasizes flexible product packaging that enables customers to buy only what they need when they need it.
  • Vertical/Industry Strategy: CobbleStone Software provides a wide range of industry-specific configurations for its key customer verticals. Its industry presence has a wide breadth, with particular concentration in public sector, healthcare and pharmaceutical.

  Cons:

  • Market Understanding: CobbleStone Software's understanding and articulation of end-user challenges and market evolution in a three- to five-year period lags behind the market, especially regarding GenAI and modular CLM platforms. This is key to shaping mid- to long-range company vision and strategy.
  • Customer Experience: CobbleStone Software reports retention rates that are below average based on both annual contract value and customer logos. Gartner Peer Insights reviews and client inquiries reflect mixed customer experience, with challenges focused around product capabilities such as search.
  • Innovation: The vendor's near-term roadmap lags behind market leaders. While its plans include additional prompt-suggested, AI-assisted capabilities via VISDOM (its virtual assistant) in 2025, CobbleStone Software's high-impact AI agent use cases are planned for 2026.


• Conga - Challenger
  

  Pros:

  • Customer Experience: Gartner client inquiries and Peer Insights reviews reflect a positive customer experience, citing Conga's ability to streamline and automate the contract process. It also has above-average customer retention rates.
  • Geographic Strategy: Conga's primary customer presence is in North America and Europe, but its plans to scale its footprint in the Asia/Pacific region and the Middle East and North Africa in 2025 and 2026 indicate strategic international investment. The vendor is also actively increasing its number of sales, marketing and customer success employees in key international markets to increase CLM sales.
  • Sales Strategy: Conga's sales strategy focuses on enterprise and midmarket organizations and is supported by a larger-than-average sales team. It leverages dedicated, in-house vertical expertise and partnerships to target specific sectors like financial services and healthcare and life sciences. Conga offers a proof of concept during the sales process, a practice that is becoming more uncommon across vendors.

  Cons:

  • Executive Turnover: Conga's C-suite membership changed significantly over 2024 and into 2025, with new leaders in its CEO, chief product officer and chief revenue officer roles. Changes like this frequently impact a company's strategy and product development.
  • Offering (Product) Strategy: Conga's product strategy and delivery model with additional hosting options continue to evolve, but it remains unclear whether these options deliver functional parity and the same positive customer experience as the longstanding Salesforce-hosted solution.
  • Market Understanding: Conga's description of current end-user challenges is simple, focused on obligation tracking for procurement and slow deal velocity and fragmented workflows for sales and legal teams. This lags behind market leaders.


• ContractPodAi - Visionary
  

  Pros:

  • Innovation: ContractPodAi is transitioning to an agentic platform, first launching an agentic AI version of Leah to orchestrate specialized AI agents for all stakeholder groups, such as a contract review agent, DORA compliance agent and obligation management agent. By late 2025 and 2026, the platform aims to introduce no-code agent builders and expand with industry-specific agents.
  • Geographic Strategy: ContractPodAi has a strong global presence, with primary resources in the U.S., India and the U.K., and core geographies spanning North America, Europe and the Asia/Pacific region. It has demonstrated success outside of its home region, with 41% of revenue being nondomestic.
  • Offering (Product) Strategy: ContractPodAi's agentic AI framework orchestrates multiple agents to drive enterprise workflows and actionable outcomes. Examples include compliance, M&A and obligation management. It fine-tunes and trains base LLMs on quality legal data and offers a digital marketplace for vetted agents from precertified partners.

  Cons:

  • Customer Experience: Gartner client inquiries and Peer Insights reviews reflect mixed customer experiences. Customers cite issues with support effectiveness and challenges with implementation and product features that enable scaling across the enterprise.
  • Sales Execution/Pricing: ContractPodAi added fewer new customers and reported a lower-than-average deal size than other vendors evaluated in this Magic Quadrant. While its pricing model is flexible, its numerous AI add-ons can add complexity for organizations looking to scale AI maturity.
  • Marketing Execution: ContractPodAi has limited marketing resources and budget compared to other vendors in this Magic Quadrant, as well as a limited presence in Gartner search and inquiry analytics and a smaller external social media presence compared to some market leaders.


• Coupa - Niche Player
  

  Pros:

  • Geographic Strategy: Coupa demonstrates a strong international presence with a significant nondomestic revenue percentage (40% to 45%). It supports 25 languages out of the box and 14 for support, indicating broad localization capabilities.
  • Operations: Coupa has globally located support operations structured into product verticals. Each one includes specific components related to that vertical. It offers a self-service Coupa University Portal, alongside Pendo and Projectorsoft, as marketplace options for in-app context guides and training options.
  • Customer Experience: Coupa has above-average customer retention rates. Coupa CLM customers report satisfaction with the vendor's implementation, integration and deployment, product capabilities, and contracting experience.

  Cons:

  • Innovation: Coupa continues to pursue AI in CLM, but generally lags behind the market. It is one of the few vendors that does not support building custom AI models. All of Coupa's agentic AI use cases are planned for 2026 and beyond.
  • Market Understanding: Coupa's market understanding reflects its focus on targeted use cases rather than a full enterprisewide CLM strategy. While this approach aligns with its core customer base, it does not yet fully recognize the needs of all stakeholder groups related to enterprise-level CLM.
  • Product or Service: Compared to other vendors in this Magic Quadrant, Coupa CLM falls below expectations in areas such as obligation and compliance tracking, contract digitization, automated contract review, contract risk analysis, and integration.


• Docusign - Leader
  

  Pros:

  • Offering (Product) Strategy: Docusign employs a hybrid model approach for GenAI deployment, using both proprietary and third-party LLMs such as Microsoft Azure OpenAI Service. It has the most full-time equivalents and resources dedicated to R&D among all the vendors evaluated in this Magic Quadrant, as well as a native e-signature solution.
  • Sales Execution/Pricing: On average, Docusign consistently adds more customers to its CLM base than most of the other vendors in this Magic Quadrant. It sells on a global scale to organizations of all sizes and consistently has a larger-than-average sales pipeline.
  • Marketing Execution: Docusign has significant market influence stemming from its strong online presence. It has the highest number of social media followers and allocates the most marketing resources and budget for marketing among all the vendors in this Magic Quadrant.

  Cons:

  • Customer Experience: Feedback from Gartner client inquiries and Peer Insights reviews is mixed. Customers cite challenges with support, negotiation and the product itself. Customers share that using the solution can be complex and there is a learning curve involved to be successful with the user interface. Others express challenges with the cost of the solution and lack of flexibility in negotiations.
  • Sales Strategy: Docusign's go-to-market strategy is focused on intelligent agreement management, with CLM as a part of that strategy. This approach has created confusion with prospective customers and investors alike, leading to unclear messaging around its focus on enterprise CLM. The vendor has one of the lowest dedicated CLM sales resources numbers reported among the providers evaluated in this Magic Quadrant.
  • Market Understanding: Docusign's understanding of current end-user challenges and mid-to long-range changes in the market and buyer behavior differs from the market and is inconsistent with market evolution expectations.


• GEP - Niche Player
  

  Pros:

  • Support Operations: GEP offers tiered service levels based on customer needs from 10 global offices, catering to at least six time zones and supporting approximately 14 languages. Support includes GEP ASSIST, recent investments in process orchestration and WhatFix for in-app guidance.
  • Geographic Strategy: GEP actively targets customers on a global scale. While its primary share is in North America and the EU, the vendor is planning for more midmarket growth, further expansion into the EU, and a larger foothold in the Asia/Pacific region, Latin America and the Middle East. GEP reports an estimated 44% in nondomestic revenue, among the highest of the vendors evaluated in this Magic Quadrant.
  • Innovation: GEP focuses on a robust AI strategy, including QUANTUM Agent Studio and creating contract-specific LLMs enriched by its own deep knowledge base. It has developed prebuilt agents like contract composer and contract analytics that integrate with ecosystem systems.

  Cons:

  • Sales Execution/Pricing: GEP added fewer customers during 2024 than the average for the vendors in this Magic Quadrant. It relies primarily on direct sales channels, most of which include selling broader source-to-pay capabilities.
  • Vertical/Industry Strategy: Although it is present across many industries, GEP's solution is industry-agnostic. It delivers some industry-aligned preconfigurations, but ultimately it is the customers choice to deploy or not. It's also not FedRAMP-authorized.
  • Product: GEP's CLM solution offers a competitive breadth of capabilities, but it could further evolve on its advanced contract analytics use cases. Key areas for improvement include contract digitization, automated contract review and integration.


• Icertis - Visionary
  

  Pros:

  • Innovation: Icertis demonstrates a strong AI strategy. It has delivered AI agents for contract composition and contract analytics, with broader plans for additional agents in late 2025 and 2026. It also understands agentic AI well, with expansion plans for platform, expert and meta-agents for legal research and policy drafting agents.
  • Product or Service: Icertis has robust product capabilities to support complex contracting processes. It has delivered updates to its user experience, supports a wide breadth of contract analytics and AI use cases, and also offers the only CLM platform that is a Solution Extension on the SAP Marketplace, demonstrating unique product integration.
  • Offering (Product) Strategy: Icertis has a strong response to its GenAI deployment strategy, employing a hybrid model that combines proprietary capabilities with best-in-class third-party LLMs. It has several certifications to support compliance efforts, including FedRAMP, and its platform can provide public and private cloud, perpetual licenses, and on-premises solutions.

  Cons:

  • Customer Experience: Gartner client Inquiries and Peer Insights reviews reflect mixed customer experiences, a challenge for some Icertis customers despite the vendor's consistent improvement efforts. Feedback focuses on AI for contract digitization and third-party paper, and implementation and support issues that prevent some customers from scaling the solution across the enterprise as intended at contract signature.
  • Sales Execution/Pricing: Icertis has a complex pricing model. It is a modular, role-aligned model meant to support evolving customer needs, but with many add-ons to the base CLM product, it can be expensive for customers as they mature and scale. It also added fewer customers in 2024 compared to the other vendors evaluated in this Magic Quadrant. This is consistent with its approach to target large enterprise customers that typically have longer sales cycles and higher contract values.
  • Implementation and Support: Icertis has a primarily partner-led implementation strategy, at approximately 80%; however, despite continual efforts to improve partner training and certification, as well as new partner-led initiatives, some customers have indicated that further refinement is needed to help reduce implementation challenges.


• IntelAgree - Niche Player
  

  Pros:

  • Offering (Product) Strategy: IntelAgree has several certifications to support clients' compliance efforts, including SOC 2 Type 2, HIPAA Type 1 and GDPR. It also offers native integrations to Salesforce, Bullhorn, Workday and Docusign, in addition to leveraging Workato for integration platform as a service (iPaaS) to connect customers to Microsoft Teams and Slack, along with custom offerings like those with Smartsheet and HubSpot.
  • Market Understanding: IntelAgree focuses on end-user challenges in measuring contract risk, such as subjective and inconsistent assessments that vary by reviewer. To address this, IntelAgree aims to establish a universal risk profile across the organization that enables data-driven decisions about contract terms, approval thresholds and portfolio management.
  • Innovation: In 2024, IntelAgree released contract risk scoring, enabling users to configure custom scoring frameworks by either leveraging AI for automatic configuration or selecting key attributes, setting risk bands, and assigning weights. It also released the AI-powered Saige Assist: Markup to extract key contract data points and eliminate reliance on extensive machine learning model training.

  Cons:

  • Geographic Strategy: IntelAgree is focused exclusively on customer growth in North America through the end of this year. International expansion begins in 2026, as it is currently localizing the application in additional languages (specifically French-Canadian and French for the initial release), with plans to expand to all major European languages by the end of 2026.
  • Operations: IntelAgree's U.S.-based support team offers a single tier of support with English-only assistance. The vendor also leads the majority of its own implementations with longer-than-average implementation times, which can constrain scalability. IntelAgree has developed relationships with system integration Partners to augment implementation capabilities
  • Sales Execution/Pricing: IntelAgree has a smaller overall customer base and acquired fewer new customers in 2024 compared to other vendors evaluated in this Magic Quadrant. Its sales pipeline and average deal size also remain below average.


• Ironclad - Leader
  

  Pros:

  • Innovation: Ironclad offers an AI legal assistant, Jurist, that can summarize contracts, create templates and clauses, assemble a playbook, and suggest surgical revisions through a prompting interface. The vendor's roadmap also includes a set of negotiation agents that can build and apply playbooks, assign approvers by section, and learn from past negotiations.
  • Market Understanding: Ironclad has a strong vision for how the market will evolve, positioning CLM as a critical enterprise system of record for contract intelligence with autonomous agents that negotiate and enforce contracts per dynamic policies. It foresees CFOs and CIOs driving CLM purchases while relying on third-party advisors and AI assistants to manage selection processes.
  • Marketing Execution: Ironclad has significant market influence. Based on social media analytics, web traffic analysis, and Gartner client inquiry and search analytics, the vendor holds a higher share of the CLM market's voice compared to other vendors in this Magic Quadrant.

  Cons:

  • Customer Experience: Feedback from Gartner client inquiries and Peer Insights reviews is mixed. Customers cite issues with the product such as search, reporting and advanced analytics, and obligation management. Ironclad's customer retention is below market average based on both annual contract value and logos.
  • Geographic Strategy: Ironclad's customer base and support resources are primarily U.S.-based. Its growth focus is primarily in North America and Western Europe. Only 12% of the company's revenue is currently nondomestic, despite long-range goals to increase that to more than 50%.
  • Leadership Changes: In the past year, Ironclad has changed its CEO and CPO and added its first chief strategy officer. While these changes don't necessarily indicate issues by themselves, they often result in strategy and product shifts that impact customers.


• Ivalua - Niche Player
  

  Pros:

  • Overall Viability: Ivalua reports year-over-year revenue growth at both the company and CLM product levels It also maintained a stable executive leadership team and avoided employee layoffs during this Magic Quadrant's evaluation period.
  • Support Operations: Ivalua's support staff provides 24/7 customer support globally across more than 75 countries. The vendor offers three tiers of support, but most customers use the standard level. Ivalua also offers an integrated virtual assistant that can search the help center to answer user questions.
  • Vertical/Industry Strategy: Ivalua offers industry-specific solutions for the public sector, financial services, manufacturing, aerospace and defense, construction and engineering, and healthcare. Its GovCloud offering (based on Microsoft Azure) provides enhanced security over the standard commercial cloud, enabling customers to store highly sensitive data while meeting compliance requirements through FedRAMP Moderate baseline controls.

  Cons:

  • Sales Execution/Pricing: Ivalua has the lowest number of customers of all the vendors evaluated in this Magic Quadrant, and the second-lowest number of customer acquisitions in 2024. Additionally, Ivalua's sales pipeline is the smallest among all vendors evaluated in this research, and that number has decreased year over year.
  • Market Understanding: Ivalua primarily focuses on procurement and legal end users. This influences its interpretation of market challenges and product strategy. Prospective customers with an enterprise approach should evaluate whether the solution will meet its needs across all functions.
  • Product: Ivalua's product scores below average across most capabilities. Its roadmap focuses on capabilities already available from other competitors, such as dynamic templates with clause creation and improved AI-enabled custom obligation extraction. Ivalua also scored in the bottom three vendors for automated review, negotiation and approval workflow, and reporting capabilities.


• JAGGAER - Niche Player
  

  Pros:

  • Geographic Strategy: JAGGAER's product supports 25 languages out of the box and has a large percentage of its customer base outside its domestic market, which is North America. It continues to target customer growth globally in North America, EMEA and the Asia/Pacific region, adding 17 new partnerships in 2024 to support expanding its customer base.
  • Operations: JAGGAER delivers customer support across three regions and provides local language assistance in seven countries. It offers four support tiers and self-serve training materials through JAGGAER University. Additionally, its virtual assistant, JAGGAER Assist, provides end users with real-time answers, easy access to information and task support.
  • Sales Strategy: JAGGAER offers multiple CLM editions, giving customers the flexibility to source individual modules based on their needs and implementation preferences. It offers three variations: contract compliance tracking for basic contract repository needs within the existing eProcurement solution, Contracts+ for full CLM features and Contracts AI for advanced AI capabilities.

  Cons:

  • Vertical/Industry Strategy: JAGGAER lacks differentiation based on targeting specific industry verticals, and it does not support industry-specific certifications and compliance standards like FedRAMP. This may limit its appeal to public-sector clients, as well as those working with the U.S. government or with other stringent regulatory needs. Its only industry configuration for CLM is for manufacturing.
  • Sales Execution/Pricing: JAGGAER has the lowest number of customer acquisitions in 2024 of all the vendors evaluated in this Magic Quadrant, as well as below-average deal sizes. JAGGAER's sales pipeline is also below average and saw significant decline year over year.
  • Marketing Execution: JAGGAER's social media analytics, web traffic analysis, and Gartner client inquiry and search analytics indicate that its share of the CLM market's voice is lower than other vendors in this Magic Quadrant. This may adversely impact JAGGAER's market influence and reach.


• LinkSquares - Niche Player
  

  Pros:

  • Sales Strategy: LinkSquares maintains a consistent target customer approach, concentrating its go-to-market efforts on the small and midmarket segments where it demonstrates the greatest success and strongest use-case alignment. Its modular pricing model supports this strategy, enabling customers to purchase solutions for their current needs and expand into additional offerings as their requirements evolve.
  • Sales Execution/Pricing: Compared to other vendors evaluated in this Magic Quadrant, LinkSquares' has an above-average-sized customer base and is among the highest in new customer acquisitions in 2024.
  • Customer Experience: Customers report above-average satisfaction with LinkSquares in Gartner client inquiries and Peer Insights reviews. Positive feedback includes responsive and knowledgeable customer service, competitive pricing, and an intuitive user-friendly interface.

  Cons:

  • Product: LinkSquares' product lags behind most other vendors evaluated in this Magic Quadrant. It lacks commonly available capabilities, ranking lowest in application administration, negotiation and approval workflow, contract search, storage, and integration.
  • Geographic Strategy: LinkSquares primarily focuses on expanding within North America, where the majority of its customers and revenue are based. It does not plan for nondomestic direct sales until 2026, targeting the U.K. The solution and support are only offered in English, limiting its ability to serve international clients.
  • Marketing Execution: LinkSquares' social media analytics, web traffic analysis, and Gartner client inquiry and search analytics indicate its share of the CLM market's voice is lower than other vendors evaluated in this Magic Quadrant. This may adversely impact LinkSquares' market influence and reach.


• Malbek - Leader
  

  Pros:

  • Market Understanding: Malbek demonstrates deep insight into end-user challenges, including adoption across converging and cross-functional roles, ROI visibility, and ease of administration. The vendor's vision positions its CLM as a central source of truth for modeling and executing new commercial strategies by replacing traditional clicks with natural language and conversational interfaces.
  • Offering (Product) Strategy: Malbek embeds metadata frameworks throughout its CLM using metaprompting for consistent outputs, intelligent context segmentation for document analysis and specialized LLM models. This architecture powers custom AI extraction training, AI-driven playbook creation and contract revision, as well as agents for content interrogation and creation.
  • Product: Malbek's product combines deep insight into end-user challenges with innovation strategy. This includes a "less than three clicks" UI design philosophy, sophisticated and user-friendly application administration capabilities, and goal and benchmarking dashboards that track key metrics like cycle times, negotiation roundtrips, approval steps, AI clause changes and playbook complexity.

  Cons:

  • Marketing Execution: Malbek's social media analytics, web traffic analysis, and Gartner client inquiry and search analytics indicate its share of the CLM market's voice is lower than other vendors evaluated in this Magic Quadrant. This may adversely impact Malbek's market influence and reach.
  • Geographic Strategy: Malbek's primary focus over the next two years will be customer growth in the U.S. and U.K. markets, and it bases most of its staff in the U.S.and India. This narrow geographic scope may restrict its global reach and effectiveness in serving international clients.
  • Sales Execution/Pricing: In 2024, Malbek had fewer total customers and added fewer new customers than other vendors in this Magic Quadrant. Its sales pipeline is also below average.


• Sirion - Leader
  

  Pros:

  • Market Understanding: Based on its vision of how the market will evolve, Sirion positions its CLM as a composable, autonomous decision layer where goal-driven AI agents plan, negotiate, monitor obligations and trigger real-time actions with signed rationale graphs for audit and AI-governance compliance. The vendor's vision also includes an ROI shift from efficiency (time saved) to value realization (margin recovered).
  • Innovation: Sirion's leading AI strategy consists of a three-tiered agent framework: Platform agents parse and structure contract data at scale; expert agents combine multiple models to perform context-aware tasks like contract revision, issue detection and clause analysis; and meta-agents invoke LLMs for reasoning, dialogue or workflow planning.
  • Multilanguage Support: Sirion supports localization in over 100 languages and enables the creation and management of bilingual contract templates. The vendor also supports data extraction in 15 languages, offers self-serve AI model training for non-English languages and enables reusable prompts for LLM-based extraction across multiple languages.

  Cons:

  • Overall Viability: Sirion grew more slowly than other vendors evaluated in this Magic Quadrant, indicating it may not capitalize on market opportunities as effectively as its competitors. It also had some changes in its executive leadership team during this evaluation period.
  • Marketing Execution: Sirion's social media analytics, web traffic analysis, and Gartner client inquiry and search analytics indicate its share of the CLM market's voice is lower than other vendors in this Magic Quadrant. This may adversely impact its market influence and reach.
  • Sales Execution/Pricing: Sirion added fewer customers in 2024 compared to the average of all vendors evaluated in this Magic Quadrant. This is consistent with its focus on the enterprise segment, which typically entails longer sales cycles. Its pricing model is based on a wide range of factors, which offers flexibility, but could be cumbersome for large enterprises.


• Workday - Visionary
  

  Pros:

  • Market Understanding: Workday envisions a future where AI-powered contract data informs every department across the enterprise. To achieve this vision, the vendor aims to deliver contract AI across all departments and integrate contract intelligence into enterprisewide document intelligence to support everyday business operations and decision making.
  • Innovation: Workday has delivered and plans many more AI-based innovations for its CLM product. Workday's near-term roadmap includes a library of pretrained custom AI models and AI-generated playbooks from templates, sample contracts and clause libraries.
  • Product: Workday leads in contract digitization among the vendors evaluated in this Magic Quadrant, supporting its vision for making contract intelligence a component of document intelligence that serves the whole enterprise. Its differentiating strengths include rapid processing, broad coverage, confidence-level reporting and an intuitive interface for custom model training.

  Cons:

  • Customer Experience: Feedback from Gartner client inquiries and Peer Insights reviews is mixed, reflecting slightly below-average Peer Insights ratings for evaluation and contracting, service and support, and product capabilities. Its presignature use case receives most of the negative feedback.
  • Sales Execution/Pricing: Workday has a smaller CLM customer base and acquired fewer new customers in 2024 than other vendors evaluated in this research. Additionally, its pricing is based on annual document volume, rather than per-seat charges, which allows for broad usage across the enterprise, but may be harder for clients to estimate, especially with amendments and fluctuating business activities such as growth initiatives or M&A activity.
  • Marketing Execution: Despite an increase in Gartner client inquiry presence since acquiring Evisort, Workday maintains a lower share of the CLM market's voice according to social media analytics, web traffic analysis, and Gartner client inquiry and search analytics.

Reference

• Gartner, Magic Quadrant for Contract Life Cycle Management, 10-Nov-2025, ID G00823642

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