Magic Quadrant for Intranet Packaged Solutions
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were dropped in this report.
This is the first Magic Quadrant for Intranet Packaged Solutions, replacing the previous Market Guide format. The report notes several significant market trends: no vendors qualified as Challengers in this first edition; Microsoft's significant influence on the market despite not offering an IPS that meets inclusion criteria; vendors racing to incorporate Generative AI capabilities; growing support for frontline workers; increasing focus on larger organizations; and shifting priorities among use cases with communications and employee engagement being most common.
A: As this is the first edition of this Magic Quadrant (previously a Market Guide), there are no vendors appearing or disappearing from a previous year. The report established new inclusion criteria requiring: $10 million minimum revenue in the 12 months leading to April 1, 2023, with over 70% from annual SaaS sales; presence in at least two geographic regions; customers in more than three vertical industries; support for at least three defined use cases; and ranking among the top 25 IPS vendors according to Gartner's assessment. Vendors must offer cohesive, integrated products that serve as the sole or primary intranet foundation for most customers, with specific must-have capabilities including content services, UI framework, security/access management, integration/interoperability, personalization, analytics, workflow, and multiexperience support.