Magic Quadrant for Managed Mobility Services, Global
Vendors or products added in this year’s report may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
No vendors were added in this report.
Vendors or products dropped from one year to the next may indicate a change in the market, change in evaluation criteria, or change of focus by the vendor.
As the world evolved from the pandemic to settle on (at least partly) remote working for large populations of employees, the market continues to grow with expanded remit for managed ruggedized devices. Most providers achieved double-digit growth in both devices under management and revenue growth. Key market trends include: emergence of BYOD (bring your own device) programs, increased focus on frontline worker devices, enhanced forward and return logistics requirements, more focus on service desk automation and efficient ticket resolution, varied pricing models offering bundled packages, and a fragmented provider landscape with no single type dominating.
A: We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor's appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.