Magic Quadrant for Robotic Process Automation
Gartner defines robotic process automation (RPA) as the software to automate tasks within business and IT processes via software scripts that emulate human interaction with the application UI. RPA enables a manual task to be recorded or programmed into a software script, which users can develop by programming, or by using the RPA platform's low-code and no-code GUIs. This script can then be deployed and executed into different runtimes. The runtime executable of the deployed script is referred to as a bot, or robot. RPA is used across numerous business functions for tactical task automation, including unattended automation (moving data in or out of application systems without human interaction, typically triggered by a system and executed on a server) and attended automation (automating tasks with a human in the loop, typically triggered by a human and executed on a local device).
Vendors must, among other requirements:
A: This research covers the Robotic Process Automation (RPA) software market, evaluating 13 enterprise RPA vendors across multiple dimensions including their ability to execute and completeness of vision. It analyzes vendor positioning as Leaders, Challengers, Visionaries, and Niche Players. The report includes detailed vendor assessments with strengths and cautions, market definition, inclusion/exclusion criteria, evaluation criteria, market trends, and context for buyers selecting RPA solutions.
A: This research should be used by enterprise application leaders, IT decision-makers, and business leaders who are evaluating RPA solutions for their organizations. It helps those looking to automate tasks within business and IT processes, whether they are new buyers prioritizing price and ease of development, or experienced buyers valuing analytics, governance and stability. The research is particularly valuable for organizations seeking to understand vendor capabilities, market trends, and how to select the best RPA provider for their specific automation needs and maturity level.
A: Vendors must provide screen scraping with at least five UI connectors (from Selenium IDE, MSAA, Microsoft UI Automation, Java Application Connector, SAP WinGUI, Windows GUI, or mainframe emulators), task recording and script conversion capabilities, support for both attended and unattended automation, orchestration and administration capabilities for users/scripts/runtime including configuration/monitoring/security, and support for multiple bot runtime environments including desktops, on-premises servers, public/private clouds, and virtual machines.
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A: Ability to Execute evaluates how well vendors can currently compete in the market through their products, operations, sales, pricing, marketing, and customer support. It focuses on present-day execution capabilities and market performance. Completeness of Vision assesses vendors' understanding of future market direction, strategic planning, innovation capabilities, and their ability to anticipate and shape market trends. It emphasizes forward-looking strategy, market insight, and the alignment of vendor vision with market evolution.