Report:

Magic Quadrant for Managed Network Services

Top Vendor Products for Managed Network Services in 2026

• Accenture
• HCL Technologies
• Hughes Network Systems
• Microland
• NTT DATA
• Sify Technologies
• Systal Technology Solutions
• Tata Consultancy Services
• XTIUM

Managed Network Services Vendor Product Comparisons 2026

• Accenture - Leader
  

  Pros:

  • Operations automation: Accenture has automated much of its managed services delivery processes, supporting faster provisioning and incident resolution.
  • Innovation: Accenture's agentic AI implementation plans for its managed services delivery platform are more ambitious than most providers in this research, including context-aware change decisions and some incident remediation tasks. This can potentially speed change management and incident resolution.
  • Zero-trust network access (ZTNA) offering: Compared to others in this research, Accenture's ZTNA offering is more full-featured, supporting service-level agreement, edge and operational technology (OT) deployments. This can allow customers to more easily deploy ZTNA across IT and OT environments.

  Cons:

  • Service SLAs: Accenture's SLAs for LAN, WAN and security are not differentiated by service type, omit specific performance KPIs (including site availability) and provide lower service credits for violations compared to others in this research. Minimal SLA credits tend to result in substandard service reliability.
  • Customer experience: Accenture's customer portal offers limited user application usage and experience visibility, which can present an incomplete picture of applications performance.
  • Security roadmap: Accenture's planned investments for managed security services rely primarily on security vendors with few feature additions planned.


• AT&T - Niche Player
  

  Pros:

  • First contact resolution (FCR): AT&T's percentage of total incidents resolved through first contact has improved in the past year and is now among the highest in this research. This indicates it is more efficient in responding to customers' service issues.
  • Customer experience: AT&T's customer portal has been upgraded in the past year, with added network visibility, security and analytics views. This supports improved customer experience.
  • Vertical strategy: Compared to other providers in this research, AT&T's vertical market strategy is more sophisticated, with plans to further tailor managed services for specific verticals including healthcare in the next year.

  Cons:

  • Operations automation: This provider's operations automation lags other providers in this research, which may negatively impact service delivery.
  • Geographic expansion strategy: AT&T's plan to strengthen its services to expand global MNS market share is weak compared to others in this research, lacking specific regional focus. This may not result in improved services outside the United States.
  • Security: AT&T's security management, now supported through its LevelBlue joint venture partnership, has improved, but still lags others in this research. It notably offers comparatively limited security SLAs.


• Comcast Business - Challenger
  

  Pros:

  • Customer experience: Comcast Business offers excellent customer experience support, including comprehensive customer applications experience reporting and a full-featured customer portal.
  • Pricing: Comcast Business' pricing for managed LAN, WAN and security devices is among the lowest compared to providers in this research.
  • Security data reporting: The vendor has implemented good security data integrity management processes, which offer customers assurance of accurate security policy and configurations support.

  Cons:

  • SLAs: Comcast Business' MNS for LAN, WAN and security SLAs are substandard, relying heavily on weaker service-level objective targets for metrics including monitoring availability and offering weak service credits for SLA violations. Weak SLA credits tend to result in substandard service reliability.
  • Security roadmap: This provider's plans to improve threat detection and SD-WAN security are not as comprehensive compared to other providers in this research, making it unlikely customers will see significant service improvement.
  • Geographic strategy: Comcast Business' customer base is predominantly located in the Americas, and its strategy to improve MNS market share in other regions is weak compared to others in this research. This likely will not result in improved service availability in regions outside the Americas.


• DXC Technology - Niche Player
  

  Pros:

  • LAN management: This provider has made significant improvements in its managed LAN services during the past year and has plans for significant upgrades, all of which likely will improve service delivery.
  • Threat detection upgrades: DXC has recently upgraded its threat detection and response offerings to improve security protections for enterprise customers.
  • Customer portal roadmap: DXC plans to add personalization capabilities and predictive analytics to its customer portal, which likely will improve usability.

  Cons:

  • Portal update intervals: DXC's end-user portal data update intervals are significantly slower than other providers in this research. This provides customers with a less than real-time view of their network and security environments.
  • WAN management: This provider's WAN management capabilities lag others in this research, and it has made relatively modest investments that will likely not improve service delivery.
  • Vertical strategy roadmap: DXC's vertical strategy roadmap lacks clear targets, making it unlikely it will improve its ability to sell into specific vertical segments.


• HCL Technologies - Leader
  

  Pros:

  • Service management functions: HCLTech's continual service management improvement plan is disciplined and comprehensive, resulting in potential benefits to enterprise customers.
  • LAN: HCLTech has made significant AI and automation upgrades to its managed LAN offerings, and it plans to make further AI and automation upgrades going forward. This will likely translate to improved performance and response for enterprise customers.
  • SD-WAN, cloud access security broker (CASB) management: HCLTech's secure SD-WAN and CASB management processes are more comprehensive than most other providers in this research.

  Cons:

  • FCR: HCLTech's total FCR rate trails other providers in this research. This may lead to less efficient incident response, which could negatively impact customers.
  • Customer portal: This provider's customer portal requires users to toggle between multiple management dashboards, resulting in a poor user experience.
  • Network access control (NAC) vendor support: HCLTech supports a limited list of NAC vendor integrations, which may present implementation challenges for enterprise customers with diverse network environments.


• Hughes Network Systems - Leader
  

  Pros:

  • Pricing: Hughes' pricing for managed LAN, WAN and security is lower than most other providers in this research.
  • WAN roadmap: This provider's managed WAN service upgrade plans are more ambitious compared to many others in this research, including added AI network visibility and predictive usage features. This likely will improve flexibility for enterprise customers with WAN modernization needs.
  • Security integration: Hughes' list of integrated NAC vendors and applications is expansive, offering greater deployment flexibility for enterprise customers.

  Cons:

  • SD-WAN: Hughes' portfolio of supported SD-WAN OEM vendors is smaller than most other vendors in this research. This offers customers fewer options to align service with their existing infrastructure investments and network modernization plans.
  • Digital experience: Hughes' approach to end-user experience monitoring is limited and does not yet include digital experience monitoring tools within its managed services portfolio. This can impair customers' ability to consistently measure and validate applications' performance to meet their business needs.
  • Threat detection: Hughes' improvements to threat detection lag others in this research.


• Kyndryl - Niche Player
  

  Pros:

  • Digital experience: Kyndryl offers extensive end-user experience monitoring capabilities and a good lineup of digital experience monitoring (DEM) tools. This gives customers better ability to track end-user services performance compared to others in this research.
  • Customer portal: Kyndryl's customer portal continues to improve, offering better navigation, user customization features and data update frequency than most providers in this research.
  • Security roadmap: This provider's security upgrade plans include added microsegmentation and AI and automation upgrades. This will likely deliver noticeable security service improvements.

  Cons:

  • WAN upgrades: This provider's investments in WAN services lag others in this research, and its roadmap for future upgrades is comparatively lacking. These upgrades are likely to result in only minor WAN service improvements in the near future.
  • Data accuracy: Kyndryl's process to ensure customer inventory data accuracy is poor, with only quarterly validation checks. This will not align well for customers with dynamic environments or ongoing service modernization projects.
  • SD-WAN security: Kyndryl's managed SD-WAN security offering is more limited than others in this research. Its planned upgrades for SD-WAN security functions also are weak. This will likely result in only minor service improvements.


• Lumen - Niche Player
  

  Pros:

  • Digital experience: Lumen's end-user experience monitoring is more sophisticated than most providers in this research. This supports better ability for enterprises to track network and applications performance.
  • SD-WAN roadmap: Lumen's managed SD-WAN product roadmap is strong, with plans to add Palo Alto Prisma as a vendor option and centralized orchestration for configuration changes, among other items. These upgrades are likely to offer enterprise customers improved vendor choice and service management.
  • NAC: Lumen has added NAC to its security management portfolio, improving its ability to serve a wider range of customers.

  Cons:

  • MNS pricing: Lumen's MNS pricing for managed LAN, WAN and security continue to be higher than most other vendors evaluated in this research.
  • FCR: Lumen has among the lowest FCR and zero-touch FCR rates among providers in this research. This indicates less efficient incident and service issue response, which can negatively impact customers.
  • Security roadmap: Lumen's plans to upgrade ZTNA, firewall and SWG functions are limited and will likely not result in significant service improvement.


• MetTel - Visionary
  

  Pros:

  • Monthly recurring charge terms: MetTel does not add extra monthly charges for moves, adds, changes and drops (MACD), unlike most other providers in this research. This provides enterprise customers with better service cost predictability.
  • Service descriptions: This provider's customer-facing service descriptions used in presales are better than most providers in this research, providing prospective customers with a good balance of technical detail and business value messaging.
  • Secure SD-WAN, SWG roadmap: MetTel's upgrade plans for secure SD-WAN are robust, including unified microsegmentation from WAN to LAN to Wi-Fi. Its SWG roadmap is similarly strong, including data loss prevention (DLP) protection and domain name system (DNS)-layer security with AI phishing detection and domain reputation scoring to block threats.

  Cons:

  • Operations automation: MetTel's efforts to automate MNS processes lag other providers in this research. This may result in less efficient service delivery.
  • Pricing: MetTel's pricing for managed LAN and SD-WAN is higher than most other vendors evaluated in this research.
  • SD-WAN security vendor options: MetTel's secure SD-WAN OEM vendors' support options are more limited than most other providers in this research. This offers customers fewer options to align security services with their existing infrastructure investments and network modernization plans.


• Microland - Leader
  

  Pros:

  • Customer experience: Microland's intelligeni MNS customer portal is above average compared to others in this research, offering good navigation, user customization options and visibility into network and security environments.
  • LAN, WAN roadmaps: Microland's upgrade plans for managed LAN and WAN are more ambitious than most providers in this research, and they will likely translate to service improvements for enterprise customers.
  • ZTNA: Microland's managed ZTNA offering is more full-featured compared to many others in this research, including microsegmentation and DLP capabilities and integration with a broad set of SASE vendors.

  Cons:

  • Monthly recurring charge terms: Microland's monthly charge terms limit "person-hours" for MACD more than other providers in this research, and it does not make exceptions for MACD via automation. This could lead to additional charges for MACD even if the task is automated.
  • Vertical strategy: Microland's vertical strategy does not target financial services customers. Its services may not be well-aligned for these customers.
  • Secure SD-WAN roadmap: Microland's plans to upgrade security for SD-WAN are weak compared to many others in this research.


• NTT DATA - Leader
  

  Pros:

  • FCR: NTT DATA's rate of total FCR and zero-touch FCR are higher than most other competitors in this research. This indicates it offers good response levels for service issues.
  • Pricing: This provider's average pricing for managed LAN, WAN and security is lower than most other providers in this research.
  • Security monitoring availability: NTT DATA's reporting of security monitoring availability is more sophisticated than many others in this research, offering end-to-end availability rather than simpler device uptime. This supports a better view of WAN, LAN and security monitoring performance.

  Cons:

  • CASB, threat detection upgrades: This provider's recent upgrades to its MNS CASB and threat detection offerings are minor compared to other providers in this research and will likely not deliver significant service improvements.
  • Customer experience roadmap: NTT DATA's customer portal navigation and ease of use is weaker compared to other providers in this research, and its planned portal upgrades are not likely to improve the experience.
  • NAC integration: NTT DATA has minimal NAC application integrations, which may limit customers' device access control options.


• Sify Technologies - Leader
  

  Pros:

  • WAN management investments: This provider's recent upgrades to its managed WAN portfolio include additional visibility across hybrid network environments, automated provisioning and configuration, and agentic AI support for select network incidents. These improvements are likely to improve service delivery.
  • Incident classification: Sify's incident classification is more structured and detailed than other providers in this research. This will tend to support accurately prioritized response to service issues.
  • Security roadmap: Sify Technologies' plans to improve its managed security services are better than many providers in this research, including the addition of AI-driven analytics, unified policy management and adaptive ZTNA.

  Cons:

  • Pricing: Sify Technologies' pricing for managed LAN and managed OEM SD-WAN includes hardware, licensing and security fees, and is therefore higher than most other providers in this research.
  • FCR: Sify's FCR and zero-touch FCR are among the lowest of all providers in this research. This may lead to less efficient incident response that can negatively impact customers.
  • NAC integrations: Sify Technologies does not enable NAC integration with other security tools, including endpoint detection and response (EDR), web application firewall (WAF) and security information and event management (SIEM). This may present implementation and security consistency challenges for customers.


• Systal Technology Solutions - Leader
  

  Pros:

  • Operations automation: Systal's automation of incident and alert management processes is above average compared to other providers in this research and can support more efficient and responsive service delivery.
  • Customer experience: Systal's MNS customer portal offers excellent navigation and full-featured user customization, incident management, network visibility and analytics tools. Its customer experience roadmap also is strong, featuring added behavioral, security and compliance dashboard analytics.
  • Security roadmap: This provider's managed security upgrade plans are better than most providers in this research, including further process automation and proactive threat hunting. These upgrades are likely to improve service quality.

  Cons:

  • Security pricing: Systal's pricing for managed security appliances is higher than most providers in this research.
  • SLAs: Systal's standard SLAs for managed LAN, WAN and security include weak service credits for SLA violations. Weak service credits tend to result in substandard service reliability and delivery.
  • Geographic strategy: Systal's customer base is primarily in Europe, and its geographic expansion roadmap focuses only on the United States. This will likely not result in improved service availability in other regions, including Asia/Pacific.


• Tata Consultancy Services - Leader
  

  Pros:

  • Pricing: TCS's pricing for managed LAN, WAN and security is lower than most other providers in this research.
  • LAN, WAN roadmap: TCS's upgrade plans for managed LAN and WAN are more comprehensive compared to others in this research and likely will offer customers more technology options and better service delivery.
  • Managed security: This provider's managed security service availability, CASB support, ZTNA offering and NAC integration support are better than most providers in this research. It also has added threat detection and NAC capabilities in the past year that will likely improve security service delivery.

  Cons:

  • Customer portal: TCS's customer portal is fragmented, requiring users to toggle between network status, event management and change management console views. This impairs customers' ability to see and manage their MNS service.
  • SLAs: TCS's managed LAN, WAN and security service credits for SLA violations are not publicly released. This lack of transparency makes it challenging for prospective customers to evaluate TCS's service-level commitments.
  • Geographic roadmap: TCS's plans to grow its market share outside India does not target any specific region. This will likely not result in improved service availability outside of India.


• Telefónica - Niche Player
  

  Pros:

  • Pricing: Telefónica's pricing for managed LAN and WAN is lower than most other providers in this research.
  • SD-WAN: This provider has significantly improved its SD-WAN vendor portfolio, which is now better than most other providers in this research. This offers customers greater choice to align with existing infrastructure investments and network modernization plans.
  • Incident classification: Telefónica's incident classification for managed LAN, WAN and security is better structured and detailed than other providers in this research. This will tend to support accurately prioritized response to service issues.

  Cons:

  • FCR: Telefónica's FCR and zero-touch FCR have improved recently, but they are still among the lowest of all providers in this research. This may lead to less efficient incident response that can negatively impact customers.
  • Security SLAs: Telefónica's managed security SLAs include weaker service-level objectives that do not include guarantees for monitoring availability or service credits for SLA violations. Overall, this does not give customers service guarantees for service reliability and delivery.
  • Security roadmap: This provider's plans for improving SD-WAN security, firewall and threat detection functions is weak compared to others in this research. The planned upgrades are likely to result in only minor managed security support improvements for these functions.


• Wipro - Visionary
  

  Pros:

  • Portal update frequency: Data update frequency on Wipro's MNS customer portal is far better than most providers in this research. This ensures that customers have an accurate, current view of their network and security services.
  • WAN roadmap: Wipro's planned managed WAN service upgrades include added automation, additional SASE integration and improved incident remediation. These upgrades are likely to improve customer underlay and overlay options and improve service delivery.
  • Secure SD-WAN: Wipro has added multiple managed SD-WAN capabilities including zero-trust principles and SASE integration, end-to-end life cycle management and additional automation and vendor integrations. This will likely improve security protection and service delivery.

  Cons:

  • Pricing: Wipro's pricing for managed LAN and managed OEM SD-WAN is higher than most other providers in this research.
  • SLAs: Wipro's SLAs for managed LAN, WAN and security lack defined service credits for SLA violations. This makes it challenging for prospective customers to evaluate Wipro's service level commitments.
  • Customer portal: Wipro's customer portal is difficult to navigate, requiring users to click through multiple console views to see network and security status, change management, incidents and analytics. This makes it difficult for customers to see and manage their MNS service.


• XTIUM - Leader
  

  Pros:

  • Operations automation: XTIUM's managed services delivery platform is highly automated, and it has one of the highest rates of zero-touch first contact automation seen in this research. This supports more efficient managed service delivery to enterprise customers.
  • LAN management: This provider has made significant investments in LAN service delivery in the past year and has a strong roadmap for upgrades in the next year, including expanded AI integration and ZTNA capabilities expansion. This makes it more likely customers will see meaningful LAN service improvement.
  • Security management: XTIUM's security data integrity and service availability management is stronger than most providers in this research. This indicates strong service delivery capabilities.

  Cons:

  • Customer-facing service descriptions: This provider's customer facing service descriptions are overly lengthy and don't present a clear picture of business outcome benefits. This potentially is a turn-off for prospective customers.
  • SLAs: Xtium's SLAs are not differentiated across LAN, WAN and security segments and offer weak service credits for SLA violations. This may lead to uneven service performance.
  • WAN roadmap: Xtium's plans for managed WAN upgrades focus entirely on security, with no improvements to core network visibility or management.

Reference

• Gartner, Magic Quadrant for Managed Network Services, 13 April 2026, ID G00823802

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